Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOEY ROLLINS

La Mirada,CA

Summary

Experienced airline customer service agent with 4+ years in gate operations, flight rebooking, and baggage claims. Strong in document verification, airline reservations, and calm support during travel disruptions.

Overview

6
6
years of professional experience

Work History

Airline Customer Service Agent

Delta Air Lines, Inc
Santa Ana, California
05.2022 - Current
  • Greeted passengers and resolved travel questions at Delta ticket counters.
  • Checked in travelers, verified documents, and issued boarding passes.
  • Assisted gate operations with boarding, seat changes, and standby lists.
  • Rebooked disrupted itineraries using Delta reservation systems.
  • Processed baggage claims and explained Delta luggage policies.
  • Delivered calm, courteous support during delays and schedule disruptions.

Airline Customer Service Agent

Air Canada, Lester B. Pearson International Airport
Los Angeles, California
01.2021 - 04.2022
  • Checked in travelers, verified documents, and issued boarding passes.
  • Greeted passengers and resolved travel questions at Delta ticket counters.
  • Updated passenger records and handled SkyMiles service requests.
  • Delivered calm, courteous support during delays and schedule disruptions.

Education

High School Diploma -

La Mirada High School
La Mirada, CA
06-1983

Skills

  • Passenger services
  • Flight rebooking
  • Baggage claims
  • Document checks
  • Airline reservations
  • Gate management
  • Travel policy
  • Travel policy compliance

Timeline

Airline Customer Service Agent

Delta Air Lines, Inc
05.2022 - Current

Airline Customer Service Agent

Air Canada, Lester B. Pearson International Airport
01.2021 - 04.2022

High School Diploma -

La Mirada High School
JOEY ROLLINS