Experienced airline customer service agent with 4+ years in gate operations, flight rebooking, and baggage claims. Strong in document verification, airline reservations, and calm support during travel disruptions.
Overview
6
6
years of professional experience
Work History
Airline Customer Service Agent
Delta Air Lines, Inc
Santa Ana, California
05.2022 - Current
Greeted passengers and resolved travel questions at Delta ticket counters.
Checked in travelers, verified documents, and issued boarding passes.
Assisted gate operations with boarding, seat changes, and standby lists.
Rebooked disrupted itineraries using Delta reservation systems.
Processed baggage claims and explained Delta luggage policies.
Delivered calm, courteous support during delays and schedule disruptions.
Airline Customer Service Agent
Air Canada, Lester B. Pearson International Airport
Los Angeles, California
01.2021 - 04.2022
Checked in travelers, verified documents, and issued boarding passes.
Greeted passengers and resolved travel questions at Delta ticket counters.
Updated passenger records and handled SkyMiles service requests.
Delivered calm, courteous support during delays and schedule disruptions.
Education
High School Diploma -
La Mirada High School
La Mirada, CA
06-1983
Skills
Passenger services
Flight rebooking
Baggage claims
Document checks
Airline reservations
Gate management
Travel policy
Travel policy compliance
Timeline
Airline Customer Service Agent
Delta Air Lines, Inc
05.2022 - Current
Airline Customer Service Agent
Air Canada, Lester B. Pearson International Airport