LIVNI APARICIO
Charlotte,North Carolina
Summary
Dedicated and detail-oriented airline professional with over 1 year of experience in customer service, operations, baggage handling, and gate operations. Certified in airline operations, honed skills in resolving customer complaints as a Complaint Resolution Officer (CRO). Expertise in managing boarding processes, coordinating baggage services, and ensuring compliance with TSA and FAA regulations. Proven ability to deliver exceptional customer service, efficiently resolve conflicts, and support smooth day-to-day airport operations in a fast-paced environment. Adept at multitasking, communication, and problem-solving to enhance passenger experiences and uphold airline standards.
Overview
10
10
years of professional experience
Work History
Airline Customer Service Agent
Unifi/Spirit Airlines
Charlotte, NC
11.2023 - Current
- Oversaw ticket counter processes ensuring efficient check-in and check-out for passengers and cargo.
- Booked flights, reserved seats and rescheduled passengers to provide superior customer service
- Supervised delays and cancellations of flights caused by weather conditions or other factors.
- Certified baggage service agent responsible for addressing passenger claims.
- Earned operations management certification.
- Managed efficient communication through email correspondence.
Truck Driver
JBA Express llc
Charlotte, North Carolina
04.2021 - Current
- Completed deliveries before assigned deadlines to increase customer satisfaction
- Utilized GPS systems to plan delivery routes and avoid congested areas
- Adhered to all applicable laws, regulations, and safety procedures while operating vehicles
- Logged vehicle mileage and fuel costs and submitted reports to supervisors
- Communicated with dispatcher regarding any delays due to traffic or weather conditions
- Inspected truck before leaving terminals to ensure mechanical fitness
- Safely operated a tractor-trailer to transport materials over long distances
- Work with this company part time
CDL Instructor
Cl driving school
Charlotte, North Carolina
03.2023 - 06.2023
- Developed and implemented comprehensive CDL training curriculum for new drivers
- Mentored students on how to properly maneuver a vehicle in different traffic conditions
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to CDL instruction
- Maintained accurate records pertaining to student enrollment and attendance data and progress reports
- Incorporated real-world scenarios into lectures in order to increase understanding of theory-based concepts
- Demonstrated proper operating techniques and safety procedures when performing pre-trip inspections on vehicles
- Motivated students by using positive reinforcement strategies when appropriate
Yard Jockey
Lazor spot
Rock hill, South Carolina
08.2022 - 11.2022
- Provided assistance in moving trailers from one area to another as required
- Followed company policies regarding security procedures while working in the yard
- Coordinated with warehouse staff to ensure timely delivery of goods
Deicer
IDS services
Charlotte, North Carolina
11.2020 - 04.2021
- Demonstrated knowledge of the principles of aircraft deicing procedures and requirements
- Readied airstrips for winter season by clearing snow buildup from taxiways and runways using specialized tools
- Utilized appropriate equipment for deicing operations, such as ladders, hoses and spray nozzles
- Performed regular inspections on all deicer equipment before use
- Applied deicing agents to aircraft wings and other surfaces in accordance with safety regulations
Quality Auditor
Walmart DC 6073
Pageland, South Carolina
03.2019 - 08.2020
- Performed root cause analysis on non-conforming products to identify corrective action plans
- Maintained accurate records of all inspections, tests, audits, and other activities related to product quality
- Created comprehensive documentation of audit results, including findings, recommendations, and corrective actions taken
Warehouse Team Member
Amazon fulfillment
Charlotte, North Carolina
09.2018 - 03.2019
- Managed the efficient flow of goods through the warehouse using established processes and procedures
- Provided support in loading and unloading trucks with proper use of material handling equipment
Front Desk Guest Service Agent
Quality inn
Monroe, North Carolina
03.2018 - 07.2018
- Processed room keys, credit cards and other forms of payment accurately
- Assisted guests with special requests such as obtaining extra pillows or blankets
- Resolved customer complaints in an efficient and timely manner
- Managed multiple tasks simultaneously while providing excellent service to all customers
- Provided information about local attractions, restaurants and other amenities
Assembly Line Worker
Anderson brass
Hartsville, South Carolina
01.2018 - 03.2018
- Performed assembly operations on components to produce finished products of high quality, according to customer specifications
- Maintained a safe work environment by adhering to all safety regulations and procedures
- Inspected parts for defects or deviations from standards during the assembly process
Rural Carrier Associate
United States postal service
Monroe, North Carolina
03.2017 - 01.2018
- Demonstrated excellent interpersonal and communication skills while interacting with rural customers
- Developed an efficient route delivery system to ensure packages were delivered on time
Cashier Team Lead
American deli
Monroe, North Carolina
10.2017 - 12.2017
- Delivered quick, professional, and friendly check-out experience to customers
- Balanced cash drawer and performed daily audit procedures
Assembly Worker
decorative specialty
Monroe, North Carolina
08.2016 - 03.2017
- Assembled components and sub-assemblies accurately, ensuring quality control standards were met
- Identified ways to improve efficiency in operations and implemented process changes
Team lead
bakery
Pageland, South Carolina
03.2015 - 04.2016
Skills
- Heavy Haul Expertise
- Shipping and Packaging
- Route Logs
- Planning Abilities
- Dry Vans
- Tractor Trailer Driving
- GPS and Route Planning
- Vehicle Inspection
- Quality Assurance
- Safety Regulations
- Guest Services
- Inventory Control
- Job Assignments
- Task Monitoring
- Workplace Safety
- Basic Vehicle Safety
- Skill Development
- DOT Requirements
- Basic Maintenance
- Student Observation
- Group Assistance
- Passenger Assistance
- Passenger Documentation
- Staff Support
- Airline Operations
- Certified baggage service agent
- Certified operation agent
- Record keeping
- Aviation
- Public speaking (boarding announcements)
- Resolving disputes
- Handle file claims
- Airline software ( skyspeed , GoNow, IROP max lavarti)
- Delayed coding
- Airport codes
- Military time
- FAA policy and procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Airline Customer Service Agent
Unifi/Spirit Airlines
11.2023 - Current
CDL Instructor
Cl driving school
03.2023 - 06.2023
Yard Jockey
Lazor spot
08.2022 - 11.2022
Truck Driver
JBA Express llc
04.2021 - Current
Deicer
IDS services
11.2020 - 04.2021
Quality Auditor
Walmart DC 6073
03.2019 - 08.2020
Warehouse Team Member
Amazon fulfillment
09.2018 - 03.2019
Front Desk Guest Service Agent
Quality inn
03.2018 - 07.2018
Assembly Line Worker
Anderson brass
01.2018 - 03.2018
Cashier Team Lead
American deli
10.2017 - 12.2017
Rural Carrier Associate
United States postal service
03.2017 - 01.2018
Assembly Worker
decorative specialty
08.2016 - 03.2017
Team lead
bakery
03.2015 - 04.2016