Andrea Almanza

• 10 plus years of exceptional customer service with empathetic listening and effective problem-solving skills.
• Manage passenger boarding process, maintaining orderliness and timeliness during busy periods.
• Keep up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
• Handle escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
• Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
• Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
• Maintain calm under pressure while managing stressful situations involving delayed or canceled flights.
• Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
• Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.

Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts for 6years
• Assist performers loading onto and off parade floats
• Drive parade floats/character in parade
• Introduce characters to guests
• Worked well in a team setting, providing support and guidance
• Excellent communication skills, both verbal and written.