Eduardo Rivera
San Antonio
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
UNIFI AVIATION
10.2022 - 10.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used airline computer system to create airline tickets and boarding passes.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Trained, oversaw, and mentored new crew members to strengthen performance and job expertise.
- Supervised customer service team, ensuring adherence to operational standards and policies.
- Developed training programs to enhance employee skills and improve service delivery.
Shift Leader
DESERT DE ORO
09.2018 - 07.2022
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Followed procedures for safe food preparation, assembly, and presentation.
- Assisted management with inventory control and stock ordering.
- Handled currency and credit transactions quickly and accurately.
- Performed money counts with cashiers of drawers, and addressed discrepancies.
- Trained new staff on customer service techniques and operational procedures for enhanced performance.
- Supervised team operations to ensure efficient workflow and adherence to safety protocols.
Education
Highschool -
Churchill Highschool
SAN ANTONIO09-2019
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Training and mentoring
LANGUAGES
ENGLISH
SPANISH
Timeline
Customer Service Supervisor
UNIFI AVIATION
10.2022 - 10.2025
Shift Leader
DESERT DE ORO
09.2018 - 07.2022
Highschool -
Churchill Highschool