JANAH SAMPSON
Glendale
Summary
Detail-oriented and motivated Paralegal Studies student with 8+ years of administrative and customer service experience in fast-paced office environments. Proven ability to manage client relations, handle confidential information, and maintain meticulous records. Currently pursuing a B.S. in Paralegal Studies with strong interests in legal research, case management, and document drafting. Seeking a professional role to contribute legal knowledge, organizational skills, and exceptional client service.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Unifi Aviation
05.2023 - 11.2024
- Checked in passengers, processed baggage, and answered flight inquiries.
- Maintained accurate records and provided real-time information to customers.
- Ensured compliance with airport policies and TSA guidelines.
Receptionist/Office Director
Children's Home Center
07.2021 - 04.2023
- Managed multi-line phones, emails, and visitor intake.
- Handled confidential paperwork including client records and staff onboarding.
- Streamlined administrative processes and improved client communication.
Receptionist
Berman's Infiniti of Merrillville
10.2019 - 03.2020
- Greeted visitors and managed dealership front desk operations.
- Maintained daily logs, processed cash deposits, and supported clerical tasks.
Customer Service Representative
United Healthcare UHG
12.2018 - 10.2019
- Resolved customer concerns efficiently and with empathy.
- Supported members with health insurance claims and policy questions.
- Documented all calls and ensured HIPAA compliance.
Education
Bachelor of Science - Paralegal Studies
Rasmussen University
Online09.2026
Associate of Applied Science - Paralegal Studies
Daymar College
Online04.2020
Skills
- Detail-oriented and motivated Paralegal Studies student with 8 years of administrative and customer service experience
- Proven ability to manage client relations, handle confidential information, and maintain meticulous records
- Legal Research & Document Drafting
- Microsoft Office Suite (Word, Excel, Outlook)
- Client Intake & Confidential File Management
- Office Administration & Scheduling
- Written & Verbal Communication
- Westlaw / LexisNexis (familiar)
- Data Entry & Recordkeeping
- Strong Organizational & Time Management Skills
Timeline
Customer Service Agent
Unifi Aviation
05.2023 - 11.2024
Receptionist/Office Director
Children's Home Center
07.2021 - 04.2023
Receptionist
Berman's Infiniti of Merrillville
10.2019 - 03.2020
Customer Service Representative
United Healthcare UHG
12.2018 - 10.2019
Associate of Applied Science - Paralegal Studies
Daymar College
Bachelor of Science - Paralegal Studies
Rasmussen University