Sophia Baehl
Marion,TX
Summary
Motivated and detail-oriented Medical Assistant student eager to contribute to care teams through compassionate service and a commitment to excellence in healthcare delivery. Possesses strong problem-solving and conflict resolution skills, ensuring timely responses to inquiries and fostering a supportive environment. Recognized for delivering results as a customer service representative, with a proven track record of enhancing satisfaction through effective communication and attentive engagement. Dedicated to creating positive patient experiences by systematically addressing concerns and promoting collaborative solutions.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative
Goodwill Industries of San Antonio
San Antonio, Texas
11.2025 - 10.2026
- Assisted students with inquiries and resolved issues, enhancing overall student satisfaction.
- Maintained detailed records of student interactions and transactions to support accurate follow-up and service improvement.
- Informed students about billing options and facilitated payment setups to ensure understanding and timely compliance.
Customer Service Sales Representative
Wizcell
Freehold, New Jersey
04.2022 - 01.2024
- Educated customers on product features and benefits, enhancing their purchasing decisions.
- Resolved customer complaints promptly, ensuring satisfaction and adherence to company policies.
- Assisted customers with product inquiries and service requests, facilitating informed choices.
Customer Service Representative
Agero
Tucson, Arizona
11.2019 - 08.2020
- Delivered prompt resolutions to customer complaints, enhancing satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized probing questions to identify service needs and ensured accurate information input into electronic systems.
Education
Certificate - medical assistant
New Braunfels Medical Assistant School
Texas10-2026
GED -
Texas GED
San Antonio07-2024
Skills
- Patient Care: Vital signs, height/weight measurements, patient history, and intake documentation
- Clinical procedures
- Administrative support
- Data input accuracy
- Problem solving
- Time management
- Professional Skills: Empathy, communication, teamwork, confidentiality, and cultural sensitivity
- telephone demeanor
- Patient Care
- Procedures: EKG setup, specimen collection, injections urinalysis, and venipuncture
- Laboratory: CLIA-waived testing, sample labeling, and specimen processing
Certification
- Basic Life Support (BLS&CPR)- American Heart Association, 2026
- OSHA & HIPAA Compliance Training, 2026
Timeline
Customer Service Representative
Goodwill Industries of San Antonio
11.2025 - 10.2026
Customer Service Sales Representative
Wizcell
04.2022 - 01.2024
Customer Service Representative
Agero
11.2019 - 08.2020
Certificate - medical assistant
New Braunfels Medical Assistant School
GED -
Texas GED