Viviana Mariscal
Summary
To use my medical assistant skills to deliver high-quality patient care and provide efficient administrative skills to support the clinic's goals. I am a sincere and enthusiastic individual seeking job as an entry level medical assistant in health-care facility with a prosperous career opportunity. With my considerable knowledge concerning frontline healthcare, sense of responsibility and positive skills, I aim to offer my best services to the healthcare industry.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Atlas Credit
Laredo, Tx
11.2023 - 12.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Dr Leo Cigarroa High School
Laredo, TX05-2021
Skills
- Blood Pressures readings
- Administering Injections (Intramuscular, Intradermal)
- EKG's (electrode placement)
- Vital Signs (respiratory, oxygen level, temperature , height and weight)
- Venipunctures/Capillary Draws (butterfly, multi sample needle draws, syringe draws) and finger draws
- Patient History Intake
- Culture Collection ( Specimen Collection)
Certification
- Bloodborne pathogens course completion certificate
- HIPPA Certified
- CPR-BLS certified (04/2026)
- Nationally Certified Phlebotomy Tech
- Nationally Certified EKG Technicion
Timeline
Customer Service Representative
Atlas Credit
11.2023 - 12.2024
High School Diploma -
Dr Leo Cigarroa High School
- Bloodborne pathogens course completion certificate
- HIPPA Certified
- CPR-BLS certified (04/2026)
- Nationally Certified Phlebotomy Tech
- Nationally Certified EKG Technicion
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