Chernobly Holman
Bastrop,LA
Summary
Detail-oriented Customer Service Representative with over 10 years of work at home experience. Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions. Customer-oriented team player with expertise in customer relationship management, conflict resolution and up-selling.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Teletech at Home
05.2010 - 03.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Patient Engagement Specialist
Carenet Healthcare
04.2014 - 11.2014
- Increased patient retention rates by establishing rapport and fostering long-term relationships with clients.
- Coordinated volunteer programs leveraged community resources to support patients throughout their healthcare journeyss.
- Maintained accurate records of all client interactions, allowing for efficient tracking of progress toward individual goals over time.
- Assisted in the development of patient-centered initiatives to boost satisfaction rates among clients.
- Utilized electronic health record systems effectively managed and organized patient data securelyss.
- Answered incoming calls, scheduled appointments and filed medical records.
Tax Support Specialist
Intuit
12.2014 - 05.2019
- Developed excellent rapport with repeat clientele through consistent delivery of reliable support services.
- Assisted international clients in navigating US-based taxation system, clarifying complex rules surrounding foreign income reporting.
- Enhanced client satisfaction by providing timely and accurate tax support services.
- Delivered exceptional customer service by addressing concerns promptly and offering clear explanations of complex tax concepts.
- Prepared accurate tax returns for individuals and businesses, adhering to strict deadlines and regulatory requirements.
Work From Home Customer Service Agent
Best Buy
05.2020 - 08.2022
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Documented calls according to company policies for use in performance measurement and business progress tracking.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Troubleshoot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Responded to website and email inquiries within 24 hours to maintain customer satisfaction and generate positive reviews
Apple Advisor
Apple
08.2022 - 08.2024
- Achieved excellent feedback scores from customers due to efficient problem-solving abilities.
- Implemented innovative problem-solving strategies to resolve customer concerns swiftly and efficiently.
- Delivered exceptional customer service through timely and accurate issue resolution, fostering brand loyalty.
- Maintained up-to-date knowledge of Apple products and services, remaining an invaluable resource for customers and colleagues alike.
- Developed rapport with clients by actively listening and empathizing, creating a positive customer experience.
- Provided personalized assistance for device setup, configuration, and troubleshooting, enhancing user experiences.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Associate of Arts - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2018
High School Diploma -
Bastrop High School
Bastrop, LA10.2006
Skills
- Excellent Attention to Detail
- Upbeat and Positive Personality
- Strong Telephone Etiquette
- Adaptable and Flexible
- Customer Retention Strategies
- Calm and Professional Under Pressures
- Multitasking and Time Management
- Data Entry
- Self-Motivated
- Flexible and Adaptable
- Complaint Resolution
- Documentation And Reporting
- Billing Coordination
- Customer Focus
- Call center experience
- Customer Relationship Management (CRM)
- Typing Speed 55-70 wpm
- Payment Processing
- Live chat support
- Order Placement
- Inbound Customer Service
- Microsoft Office Suite proficiency
- De-Escalation Techniques
- Account Management
- Billing Inquiries
- Call flow maximization
- Empathetic and genuine
- Active Listening
- Computer Proficiency
- Critical Thinking
- Product Knowledge
- Appointment Scheduling
- Scheduling
- Order Fulfillment
- Administrative Support
- Technical Support
Timeline
Apple Advisor
Apple
08.2022 - 08.2024
Work From Home Customer Service Agent
Best Buy
05.2020 - 08.2022
Tax Support Specialist
Intuit
12.2014 - 05.2019
Patient Engagement Specialist
Carenet Healthcare
04.2014 - 11.2014
Customer Service Representative
Teletech at Home
05.2010 - 03.2014
Associate of Arts - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
High School Diploma -
Bastrop High School
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