Latasha Henry
Cincinnati,OH
Summary
Dynamic Customer Service Representative with proven expertise at LYP Health Management, excelling in patient intake processes and company policies and procedures. Effective at utilizing Electronic Health Records to enhance workflow efficiency while demonstrating exceptional communication and empathy in service. Highly committed to maintaining HIPAA compliance while optimizing workflows and ensuring timely responses to client needs.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
LYP Health Management
Cincinnati, OH
01.2016 - Current
- Resolves customer inquiries and issues through effective communication and problem-solving techniques.
- Proficient in using Doc Halo to page on-call physicians from local hospitals
- Ensures all internal processes are followed while maintaining HIPAA compliant.
- Manages high-volume calls while maintaining professionalism and ensuring timely responses to client needs.
- Schedules various types of appointments such as EMG's, BWC appointments, new patient and follow-up visits.
- Document customer interactions in CRM software such as NextGen for accurate record-keeping and follow-up actions.
- Directs patients symptoms reported, medication requests and queries to the respective department or physician pod.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Assist customers in navigating company website.
Education
Robert A. Taft High School
Cincinnati, OHSkills
- Customer service
- Active listening
- Critical thinking
- Data entry accuracy
- Call center experience
- Microsoft software
- Excellent attention to detail
- Excellent communication skills
- Workflow optimization
- Highly dependable
- Adaptability and quick learning skills
- Time management and organization skills
- Knowledgeable in NextGen
- HIPAA compliant
- Documentation skills
- Strong work ethic
Timeline
Customer Service Representative
LYP Health Management
01.2016 - Current
Robert A. Taft High School