Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Bahri

West Bloomfield,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

5
5
years of professional experience

Work History

Sales Associate

Oakwood Market
01.2019 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Camp Counselor Volunteer

Holy Martyrs Chaldean Catholic Church
07.2019 - Current
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Taught socially acceptable behaviors to campers, served as role model and used age-appropriate positive reinforcement and behavior management strategies.
  • Collaborated with other team members and actively engaged in staff meetings and training sessions.
  • Created outstanding camper experience for children, parents and families and promoted camp participation.

Food Truck Operator

Oakwood Concessions
06.2019 - 06.2021
  • Greeted customers, answered menu questions and responded to complaints.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Education

High School Diploma -

Bloomfield Hills High School
Bloomfield Hills, MI
06.2024

Skills

  • Guest Inquiries
  • Telephone Skills
  • CPR & AED Certificated
  • Product and Service Sales
  • Cash Register Systems
  • Cleaning and Sanitizing
  • Microsoft Word & Excel
  • Customer Relationship Management
  • Stocking and Replenishing
  • Customer Service Experience
  • Team Oversight
  • Professional Manner
  • Schedule Appointments
  • Safety Rules

Timeline

Camp Counselor Volunteer

Holy Martyrs Chaldean Catholic Church
07.2019 - Current

Food Truck Operator

Oakwood Concessions
06.2019 - 06.2021

Sales Associate

Oakwood Market
01.2019 - Current

High School Diploma -

Bloomfield Hills High School

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Sophia Bahri