Jaden Adams
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Exceptional at handling fast paced environments.
Overview
2
2
years of professional experience
Work History
Sales Associate
Macys Department Store
Manhattan, NY
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
FOH Team Member
LOOK Cinemas
Manhattan, NY
03.2024 - 05.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Cashier
Key Food Fresh
Brooklyn , NY
09.2023 - 03.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Built and maintained productive relationships with employees.
- Assisted customers by providing information and resolving complaints.
- Adhered to social distancing protocols and wore mask or face shield.
Host
Port Sa’id
Manhattan, NY
06.2023 - 09.2023
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Checked identification for guests who appeared under age 21.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
High School Diploma -
School For Human Rights
Brooklyn, NY06-2021
Skills
- Product Recommendations
- Cash Register Operation
- Drawer balancing
- Cash Handling
- Payment Collection
- ID Verification
- Staff Training
- Order Taking
- Cash Drawer Balancing
- Written and verbal communication
- Cleaning and sanitizing
- Guest inquiries
- Money Handling
- Time management skills
- Customer service excellence
- Conflict Resolution
- Team Collaboration
- Telephone reception
- Reservations Management
- Front of House Organization
- Professional Appearance
- Guest Relations
- Detail Oriented
- Scheduling
- Complaint resolution
- Appointment Scheduling
- Positive and professional
- Professional telephone demeanor
- High-energy attitude
- Typing proficiency
- Critical Thinking
- Problem-solving abilities
- Adaptive team player
- Reading Comprehension
- Payment Processing
- Active Listening
- Follow-up skills
- Product Promotion
- POS System
Timeline
Sales Associate
Macys Department Store
05.2024 - Current
FOH Team Member
LOOK Cinemas
03.2024 - 05.2024
Cashier
Key Food Fresh
09.2023 - 03.2024
Host
Port Sa’id
06.2023 - 09.2023
High School Diploma -
School For Human Rights