Sophia Ball
Uniontown,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Has a passion for communication and is well versed in customer service and sales.
Overview
5
5
years of professional experience
Work History
Audience Engagement
The Post
Athens, OH
09.2022 - Current
- Design and submit curated posts for the publications social media
- Maintained schedules, managed deadlines and interfaced with teammates to support production activities.
Concession Supervisor
Cinemark
North Canton, OH
02.2019 - 08.2022
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Coordinated concession team, food preparation and storeroom operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Built the workplace environment and culture around teamwork.
Barista Trainer
Starbucks
Kent, OH
04.2021 - 05.2022
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
Shift Leader
Dunkin' Donuts
North Canton, OH
01.2021 - 04.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels, muffins, and donuts.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
Education
Bachelor of Science - Communications - Public Relations/Advertising
Ohio University
Athens, OH12.2024
Skills
- Communication Strategy Development
- Active Listening
- Time Management
- Reading Comprehension
- Canva
- Adobe Premiere Pro
- Food and Beverage Service
- Hospitality and Professionalism
- Team Work
- Adaptability and Flexibility
- Customer Engagement
- Sales Proficiency
Timeline
Audience Engagement
The Post
09.2022 - Current
Barista Trainer
Starbucks
04.2021 - 05.2022
Shift Leader
Dunkin' Donuts
01.2021 - 04.2021
Concession Supervisor
Cinemark
02.2019 - 08.2022
Bachelor of Science - Communications - Public Relations/Advertising
Ohio University
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