Sophia Barone
Winter Garden,FL
Summary
Passionate hospitality student with experience at the Walt Disney World Resort in Food and Beverage and Resort Children’s Activities, as well as Nick Filet restaurant. Leadership experience within both roles as a trainer, and within Zeta Tau Alpha Fraternity positions. Eager to further develop leadership skills, contribute to operational excellence, and inspire growth within the hospitality industry. Committed to fostering a positive work environment aligned with core values, and encouraging authentic leadership.
Overview
3
3
years of professional experience
Work History
Children’s Activities - (Trainer)
Walt Disney World Resort, Sassagoula Region
Bay Lake, FL
01.2023 - Current
- Utilized my role as a children's activities host to bring joy and magic to young guests at a resort.
- Completed financial transactions in Community Hall in an efficient manner while providing excellent customer service.
- Operated MATRA systems accurately to process financial payments from customers
- Managed day-to-day activities, ensuring seamless operations and adherence to safety standards during children's events.
- Trained Cast Members, fostering a spirit of performance excellence and positive relationships.
Seater - (Trainer)
Walt Disney World Resort, The Plaza Restaurant
Bay Lake, FL
07.2021 - 01.2023
- Prioritized Guest satisfaction by greeting and assisting patrons, ensuring a world class dining experience from arrival to departure.
- Demonstrated leadership skills by training Cast Members to maintain guest service standards.
- Enforced compliance to culinary safety standards, contributing to a safe and memorable dining experience.
- Prepared beer and wine for Guests, maintaining state safety regulations and restaurant inventory standards.
Restaurant Manager
Nick Filet
Dr. Phillips, FL
04.2021 - 12.2021
- Established financial policies for cash handling procedures to ensure highest loss prevention standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Onboarded and trained new employees.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure safety and quality.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL05-2024
Skills
- Hospitality Industry Finance
- Revenue Management in the Hospitality Industry
- Hospitality Industry Managerial Accounting
- Hospitality Leadership Fundamentals
- Hospitality Guest Service Principles
- Hospitality Information Systems
Accomplishments
Zeta Tau Alpha Fraternity: Vice President of Membership and Recruitment - 2022 - 2023
- Managed 150 women through a planned a two week long recruitment process.
- Managed a $30,000 budget and two teams from 2022-2023.
- Increased chapter membership by 60%.
- Implemented a Belonging Committee to foster a spirit of diversity and inclusion, contributing to higher retention rates in membership.
Zeta Tau Alpha Fraternity: Secretary - 2021 - 2022
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Created point system to keep members accountable for participation levels.
- Set up workshops, conferences and meetings by scheduling and reserving rooms, and preparing supplies.
Timeline
Children’s Activities - (Trainer)
Walt Disney World Resort, Sassagoula Region
01.2023 - Current
Seater - (Trainer)
Walt Disney World Resort, The Plaza Restaurant
07.2021 - 01.2023
Restaurant Manager
Nick Filet
04.2021 - 12.2021
Bachelor of Science - Hospitality Management
University of Central Florida
Similar Profiles
Karoline RosadoKaroline Rosado
Spa Manager at Four Seasons Resort Orlando at Walt Disney World® ResortSpa Manager at Four Seasons Resort Orlando at Walt Disney World® Resort
Jayline BerdecíaJayline Berdecía
Reservations Agent at Four Seasons Resort Orlando At Walt Disney World ResortReservations Agent at Four Seasons Resort Orlando At Walt Disney World Resort
Holly AntunesHolly Antunes
Guest Service Agent, Host, Coordinator, Trainer at Walt Disney World ResortGuest Service Agent, Host, Coordinator, Trainer at Walt Disney World Resort
Tey UmTey Um
Volunteer at Saturday Morning Clinic UKCDVolunteer at Saturday Morning Clinic UKCD
Mark McGeeMark McGee
VIP Host at The Walt Disney CompanyVIP Host at The Walt Disney Company