Summary
Overview
Work History
Education
Skills
Certification
Major Accomplishments
Timeline
Generic

Sophia Bell

Philadelphia,PA

Summary

Looking to obtain a challenging career opportunity where I can utilize my Experience, knowledge and skills in an environment, which offers growth.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Home Health Caregiver

Pioneer Elite
Philadelphia, PA
05.2023 - Current
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Recognized emergency situations and implemented appropriate procedures.
  • Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
  • Documented patient status and reported changes in care needs.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Housing Services Manager

New Kensington Community Development
Philadelphia, USA
10.2019 - Current
  • Mortgage foreclosure counseling
  • Post purchase
  • Pre-purchase
  • Budget/credit counseling
  • Diversion court
  • Rental counseling
  • Tax rebate counseling
  • Collaborated with customers to offer solutions to service needs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Lead Housing Counselor

PCCA
Philadelphia, USA
04.2011 - 10.2019
  • Mortgage foreclosure counseling
  • Post purchase
  • Pre-purchase
  • Budget/credit counseling
  • Diversion court
  • Rental counseling
  • Workshops
  • Budget reports

Housing Counselor

Urban League of Philadelphia
Philadelphia, USA
10.2009 - 04.2011
  • Pre-purchase counseling
  • Credit counseling
  • Mortgage foreclosure counseling
  • Budget counseling
  • Post purchase counseling
  • Rental counseling
  • Diversion court

Sr. Housing Counselor

Dixon House
Philadelphia, USA
03.2007 - 03.2009
  • Pre-purchase counseling
  • Credit counseling
  • Post purchase counseling
  • Foreclosure counseling
  • Budget counseling
  • Tenant counseling
  • Rental counseling
  • Liheap/Crisis workshops/applications
  • Prepared monthly reports
  • Supervised counseling staff
  • Gave public presentations
  • Comply with all programmatic, internal guidelines for documentation
  • Computations for referrals
  • Prepared clients for conciliation conferences
  • Attend all court hearings scheduled
  • Negotiated and reviewed agreement plan/modifications for clients
  • Full the contractual obligations for the Housing Counseling Program
  • Reports to the Director of Housing
  • Provided Housing counseling assistance and education in all aspect of Housing counseling

Sr. Housing Counselor

Germantown Settlement
Philadelphia, USA
11.2000 - 03.2007
  • Fullfill the contractual obligations for the Housing Counseling program
  • Reports to the Director of Housing and Energy
  • Provided Housing counseling services and education in all aspect of housing counseling
  • Included not limited to: Pre-Purchase counseling, Post purchase counseling, credit counseling, Home inspection review, Delinquency and Foreclosure counseling, Tenant counseling, Rental Default counseling and Homeless Prevention
  • Energy Grant and assistance programs including LIHEAP, CRISIS, USEF, Weatherization-Water Conservation and any other on-going Housing and Energy Services
  • Comply with all programmatic, contractual and internal guidelines for documentation, computations and referrals
  • Complete necessary logs and forms
  • Prepare, type and submit monthly invoices for designated programs
  • Give public presentations and workshops of Housing, Energy Services and Conservations programs
  • Perform reception duties if needed

Education

High School Diploma -

Simon Gratz
Philadelphia
06-1989

Skills

  • Quality assurance oversight
  • Credit repair
  • Homeownership education
  • Supportive services referrals
  • Housing discrimination awareness
  • Foreclosure prevention
  • Homelessness prevention
  • Client advocacy
  • Staff training and development
  • Compassionate client care
  • Personal care services
  • Nutritional meal preparation
  • Light housekeeping
  • Patient care

Certification

  • Housing Association Housing Counselor
  • NCHEC Cert. in Homeownership Counseling
  • Predatory Lending Cert.
  • Hemap Cert.
  • NCHEC Certification in Foreclosure Intervention and Default Counseling
  • Diversion Certification
  • PHFA Housing Counseling Specialist Certification
  • HUD Certification
  • Rental Certification

Major Accomplishments

  • 98% Success rate in mortgage foreclosures reinstatements & mortgage modifications approvals
  • First time homebuyers approval for grants

Timeline

Home Health Caregiver

Pioneer Elite
05.2023 - Current

Housing Services Manager

New Kensington Community Development
10.2019 - Current

Lead Housing Counselor

PCCA
04.2011 - 10.2019

Housing Counselor

Urban League of Philadelphia
10.2009 - 04.2011

Sr. Housing Counselor

Dixon House
03.2007 - 03.2009

Sr. Housing Counselor

Germantown Settlement
11.2000 - 03.2007

High School Diploma -

Simon Gratz

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