Sophia Bennett
Phoenix,Arizona
Summary
Dedicated Crew Trainer and Team Leader at Raising Cane's with a proven track record in sales excellence and performance enhancement. Successfully implemented targeted mentorship programs that elevated team productivity and improved customer service ratings. Skilled in managing financial transactions and resolving complaints, consistently ensuring exceptional guest experiences. Seeking to leverage expertise in a dynamic environment that values team development and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Crew Trainer and Crew Member
Raising Cane's
Phoenix, Arizona
08.2023 - Current
- Provided ongoing mentorship to crew members, enhancing team performance.
- Adapted training approaches to accommodate individual learning needs.
- Instructed new team members on correct procedures for operations.
- Explained goals and expectations required of trainees.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Adhered to health department regulations regarding food handling procedures.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Interacted pleasantly with guests to deliver quality customer service.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Skills
- Coordinated Training Initiatives
- Sales Proficiency
- Financial Transaction Handling
- Team leadership and supervision
- Training documentation
- Opening and closing processes
- Active listening
- Decision-making
- Customer service
- Complaint resolution
Affiliations
- Cheerleading
- Soccer
- Track
- Weightlifting
References
References available upon request.
Timeline
Crew Trainer and Crew Member
Raising Cane's
08.2023 - Current
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