Sophia Benson
Las Vegas,NV
Summary
Hi, my name is Sophia and I’ve been in the casino/hospitality industry for over 12 years. Throughout my journey, I’ve gained first hand experience as a server, bartender, barback and steward. I relocated from Pennsylvania to Maryland in 2014 when I was one of a few experienced servers selected to open the Horseshoe Baltimore Casino. I’ve excelled in many leadership roles, I have great customer service skills, I’m quick on my feet and I am an excellent communicator. I’m great at problem solving, I love meeting new people and working in fast pace environments! I look forward to continuing my journey by doing what I love in the hospitality industry. Authorized to work in the US for any employer
Overview
16
16
years of professional experience
Work History
Cocktail Server
El Cortez Hotel and Casino
07.2023 - Current
- Duties typically consisted of but were not limited to placing and delivering beverage orders, solving any issues that customers may experience, cleaning/restocking work area during down time, and helping coworkers when needed
- I’m experienced in fast pace environments and standing for 8+ hours without difficulty while providing excellent customer service.
Lead Server/Trainer
Las Ventanas at Summerlin
11.2022 - Current
- Job duties as waitstaff include setting up and bussing tables, taking food and beverage orders, serve food orders, communicating with cooks and chefs, stocking and restocking inventory, setting up room trays, folding cloth napkins, preparing roll ups, maintain clean workspace.
Credit Consultant
Credit Solutions
11.2020 - 03.2023
- Educate individuals about money management, teach importance of credit and how to build and maintain good credit habits
- Typical day to day task would include setting up meetings with clients to go over credit reports, contacting credit bureaus, entering data and holding coaching calls via Skype.
Lead Cocktail Waitress/Bartender
Horseshoe Baltimore Casino
08.2014 - 06.2020
- Internal transfer from HARRAH’S PHILADELPHIA
- Job title and description remained the same
- My duties typically consisted of but were not limited to placing and delivering food/beverage orders, solving any issues that the customer may experience, cleaning and restocking work area during down time, assisting the bartenders when needed and responsibly handling cash and card payments
- I’m experienced in fast pace environments and standing for 8+ hours without difficulty while providing excellent customer service.
Cocktail Waitress/Bartender
Harrahs Philadelphia Casino and Racetrack
09.2007 - 06.2014
- Duties typically consisted of but were not limited to placing and delivering food/beverage orders, solving any issues that customer may experience, cleaning and restocking work area during down time, assisting bartenders when needed and responsibly handling cash and card payments
- I’m experienced in fast pace environments and standing for 8+ hours without difficulty while providing excellent customer service.
Education
High school diploma -
Sun Valley High School
Aston, PASkills
- Identifying and addressing customer needs in food service setting
- Customer service
- Tendency to be reliable, dependable, and act with integrity at work
- Development in any professional field
- Hospitality and Accommodation
- Safe Food Handling
Timeline
Cocktail Server
El Cortez Hotel and Casino
07.2023 - Current
Lead Server/Trainer
Las Ventanas at Summerlin
11.2022 - Current
Credit Consultant
Credit Solutions
11.2020 - 03.2023
Lead Cocktail Waitress/Bartender
Horseshoe Baltimore Casino
08.2014 - 06.2020
Cocktail Waitress/Bartender
Harrahs Philadelphia Casino and Racetrack
09.2007 - 06.2014
High school diploma -
Sun Valley High School
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