Sophia Bird
Whittier,CA
Summary
High-energy Front Desk Manager brings significant experience and great customer service skills. Enthusiastic, friendly and personable demeanor with strong organization skills.
Overview
8
8
years of professional experience
Work History
Teeth Whitening Specialist/Front Desk Manager
The Coco Blanc Teeth Whitening
Whittier , CA
12.2023 - Current
- Identified needs of customers promptly and efficiently.
- Make shade selection, take before and after photos, conduct whitening procedure.
- Display strong telephone etiquette, effectively handling difficult calls.
- Demonstrate leadership by making improvements to work processes and helping to train others.
- Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Desk Manager
The Wax Queen
Rosemead , CA
10.2020 - 02.2024
- Greets guests upon arrival and checks them in to their rooms.
- Manage appointments by answering calls, texts and responding to emails
- Organize daily room assignments and ensure all necessary paperwork are completed accurately.
- Provides excellent customer service by addressing guest inquiries promptly and professionally.
- Resolves customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Handles payment processing and provides customers with receipts and proper bills and change.
Administrative Assistant
Western Data Group
Lake Forest, CA
07.2019 - 09.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level and placing orders
- Transported material and equipment to construction sites or job locations.
Member Service Coordinator
Imperial Health Plan
Pasadena, CA
01.2016 - 07.2019
- Answered incoming calls daily from members regarding benefits, complaints and concerns
- Managed calls from doctor offices and other healthcare facilities to provide information and/or schedule appointments.
- Assisted in providing patient's insurance eligibility prior to their appointments
Education
Associate of Science - Medical Assisting
Platt College
Alhambra, CA09.2013
Skills
- Customer Service
- Documenting and organizational skills
- Problem-Solving Skills
- Team Building
- Verbal and Written Communication
Timeline
Teeth Whitening Specialist/Front Desk Manager
The Coco Blanc Teeth Whitening
12.2023 - Current
Front Desk Manager
The Wax Queen
10.2020 - 02.2024
Administrative Assistant
Western Data Group
07.2019 - 09.2023
Member Service Coordinator
Imperial Health Plan
01.2016 - 07.2019
Associate of Science - Medical Assisting
Platt College
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