Sophia Bluemke
Chippewa Falls,WI
Overview
7
7
years of professional experience
Work History
Customer Service Representative & Stylist
Davids Bridal
Eau Claire, WI
06.2025 - Current
- Guided customers in selecting attire for special events, ensuring a personalized shopping experience for weddings and other occasions.
- Resolved customer complaints with empathy and effective communication skills.
- Oversaw fitting room operations, enhancing customer satisfaction by creating a welcoming environment.
- Coordinated shipments of store stock and customer orders, facilitating timely pickups through effective customer communication.
Member Services Associate
Appleton YMCA
Appleton, WI
04.2024 - 04.2026
- Processed membership applications and maintained accurate member records to ensure seamless member onboarding.
- Promoted events and facilitated registration, resulting in increased member attendance.
- Ensured guest satisfaction by leading tours, providing accurate information, and maintaining a professional demeanor.
- Participated in meetings to enhance personal skills and contribute to team development.
Hostess & Server
Sheely House Saloon
Chippewa Falls, WI
06.2021 - 12.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed guest inquiries and resolved concerns with professionalism, contributing to positive dining experiences.
- Enforced food safety and age requirements for alcohol consumption to ensure customer safety.
- Trained new hires in server and hostess roles to enhance team performance and service quality.
Museum Educator Assistant
Building For Kids, Children's Museum
Appleton, WI
09.2022 - 05.2024
- Coordinated birthday party events, ensuring seamless execution and guest satisfaction.
- Led STEM classes for grade school adolescents in after-school program, promoting hands-on learning and engagement.
- Developed and implemented engaging educational programs for diverse age groups at children's museum, enhancing overall guest experience through team collaboration.
Lifeguard and Swim Instructor
Chippewa Falls YMCA
Chippewa Falls, Wisconsin
09.2019 - 12.2022
- Instructed diverse age groups in swimming techniques and water safety skills.
- Organized group swim sessions, fostering teamwork and social interaction among participants.
- Developed customized lesson plans tailored to individual student needs and goals.
- Continued learning during monthly training courses to stay up to date in water rescue techniques
Education
Bachelor of Arts - Psychology
Lawrence University
Appleton, WI03-2026
Skills
- Customer-Oriented
- Issue Resolution
- File and Record Management
- Proficient in Microsoft
- Instructional techniques
- Peer communication
- Team Player
- Self-Motivated
- Positive demeanor
Timeline
Customer Service Representative & Stylist
Davids Bridal
06.2025 - Current
Member Services Associate
Appleton YMCA
04.2024 - 04.2026
Museum Educator Assistant
Building For Kids, Children's Museum
09.2022 - 05.2024
Hostess & Server
Sheely House Saloon
06.2021 - 12.2024
Lifeguard and Swim Instructor
Chippewa Falls YMCA
09.2019 - 12.2022
Bachelor of Arts - Psychology
Lawrence University