Sophia Bowen
flint,MI
Summary
Dedicated professional with expertise in customer service and team collaboration. Proven experience in maintaining safety compliance and optimizing workflow efficiency. Demonstrated ability to solve problems and adapt to changing environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Laborer
local 499
Ann Arbor, Michigan
03.2024 - Current
- Operated machinery for loading and unloading materials safely.
- Maintained clean and organized work areas to promote safety.
- Assisted skilled workers with tasks to improve workflow efficiency.
- Followed safety protocols to minimize risks during operations.
- Collaborated with team members to complete projects on time.
- Monitored equipment for functionality and reported issues promptly.
- Executed routine maintenance on tools and equipment as needed.
- Participated in training sessions to enhance job skills and knowledge.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Worked with team members to ensure efficient workflow throughout the day.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Operated and maintained a variety of equipment including hand and power tools.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
Receptionist
sunvibes tanning salon
Flushing, Michigan
03.2022 - 08.2024
- Greeted visitors warmly and directed them to appropriate personnel.
- Answered multi-line phone system and routed calls to relevant departments.
- Scheduled appointments and maintained organized calendar for office staff.
- Managed incoming and outgoing mail, ensuring timely delivery and distribution.
- Maintained cleanliness and organization of front desk area and waiting room.
- Assisted with basic administrative tasks, including filing and data entry.
- Provided information about services offered to enhance visitor experience.
- Collaborated with team members to ensure smooth daily operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Material Handler
General Motors Co
Lake Orion, Michigan
05.2023 - 10.2023
- Operated forklifts to move materials and products efficiently within the facility.
- Loaded and unloaded trucks, ensuring accurate placement of goods in designated areas.
- Maintained inventory records using electronic systems for tracking material flow.
- Inspected incoming materials for quality and reported discrepancies to supervisors.
- Collaborated with team members to streamline warehouse operations and improve processes.
- Assisted in training new employees on safety protocols and equipment usage.
- Cleaned work areas regularly to maintain a safe and organized environment.
- Followed safety guidelines to minimize risks during material handling activities.
- Managed work area cleanliness by following company guidelines for organization.
- Inspected materials for any damages or defects upon receipt.
- Received and distributed incoming materials to designated areas.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Reported any malfunctions or damages of material handling equipment promptly.
- Supported other warehouse personnel in completing tasks efficiently.
- Loaded completed orders on pallets according to delivery numbers.
watriess
flushing A
Flushing, Michigan
05.2021 - 05.2023
- Provided excellent customer service in a high-volume restaurant setting.
- Took and processed customer orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area and table settings.
- Assisted in training new staff on service procedures and restaurant policies.
- Handled payment transactions and managed cash register operations.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Performed basic math calculations when computing bills for customers' meals.
Education
High School Diploma -
Flushing Sr High School
Flushing, MI05-2023
Skills
- Multi-line phone operation
- Appointment scheduling
- Customer relationship management
- Data entry accuracy
- Front desk management
- Inventory tracking
- Team collaboration
- Safety compliance
- Inventory management
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Attention to detail
- Customer service
- Typing speed
- Bookkeeping
- Information protection
- Customer/Client relations
- Telephone skills
- Tech-Savvy
- Positive and professional
- Multi-line phone system operation
- Calendar management
- Multi-line telephone skills
- Documentation and reporting
- Security awareness
- Office equipment operations
- Office management
- File management
- Spreadsheet tracking
- Call redirection
- Relay hearing-impaired calls
- Mail distribution
- Customer and client relations
- Office supply inventory control
- Calm demeanor
- Front desk operations
- Data inputting
- Document control
- Phone etiquette
- Verbal and written communication
- Schedule management
- Scheduling
- Staff management
Affiliations
- ice hockey team captain and state champion,
- water sports
- trail riding
- golfing
Accomplishments
- 3 time state champ
- 3 time little ceasers champ
- 2 time meijer state games champ
- 1 time national champ
Certification
- cpr/ aed
Timeline
Laborer
local 499
03.2024 - Current
Material Handler
General Motors Co
05.2023 - 10.2023
Receptionist
sunvibes tanning salon
03.2022 - 08.2024
watriess
flushing A
05.2021 - 05.2023
High School Diploma -
Flushing Sr High School