Sophia Branda
Marlton
Summary
Professional service provider with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Representative
James Madison University Recreation
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Prioritized Member safety by following and working to enhance emergency protocols
Receptionist and Cashier
Jersey Jets Gymnastics
01.2022 - Current
- Greeted, directed, and checked in students
- Conversed with parents and students about any questions or concerns they had
- Answered phone calls, emails and voice messages
- Took and scheduled appointments and cancellations
- Able to take credit, debit, cash and check payments
- Organized merchandise and files
- Sold, price and put out merchandise including shirts, blankets, cups, leotards etc
- Opened and closed the gym
Coach/ Instructor
Jersey Jets Gymnastics
01.2019 - Current
- Provide my knowledge on gymnastics in order to help children gain the skill and confidence to be able to perform well at their current level of gymnastics
- Answer parents questions and concerns about their Childs progression or general club policies
- Handled any altercations between children or parents and made sure to prevent such altercations from reoccurring in the future
Operations Intern : Pirates of the Caribbean
Walt Disney World Resort
04.2024 - 08.2024
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Assisted in the development of new strategies for improving overall organizational performance.
- Played an instrumental role in achieving company-wide goals through diligent work ethic and commitment to excellence.
- Supported event staff in maintaining order during peak hours, contributing to a well-organized environment.
- Managed large crowds effectively by implementing strategic positioning tactics throughout venues or event sites.
- Provided excellent customer service, addressing guests needs promptly and courteously.
- Created memorable experiences for spectators with high-energy performances.
- Delivered engaging performances to entertain diverse audiences.
Pool Concierge
Lifetime Fitness
01.2022 - 01.2023
- I help guests check in to the outdoor pool deck and assist in making sure they previously had or are needing to purchase the membership needed to get into the club
- I clean the pool deck and outside bathroom by collecting dirty towels, spraying down chairs and tables etc
- I answer guests questions and converse with them to make sure they are enjoying their experience
- I fold and provide clean towels to the guests making sure they are always available when needed
- I bring back dirty towels and load them into the washer/dryer
Education
Junior - Psychology And Theatre Double Major
James Madison University
Harrisonburg, VA05-2026
Skills
- Customer support
- Relationship building
- Escalation handling
- Customer service
- Teamwork and collaboration
- Computer skills
Certification
CPR and AED certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Mindfulness Practices
- Youth Development Programs
- Participating in fundraising events to support local charities, schools, or community projects
- Volunteer Work
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Member Service Representative
James Madison University Recreation
08.2024 - Current
Operations Intern : Pirates of the Caribbean
Walt Disney World Resort
04.2024 - 08.2024
Receptionist and Cashier
Jersey Jets Gymnastics
01.2022 - Current
Pool Concierge
Lifetime Fitness
01.2022 - 01.2023
Coach/ Instructor
Jersey Jets Gymnastics
01.2019 - Current
CPR and AED certified
Junior - Psychology And Theatre Double Major
James Madison University
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