Summary
Overview
Work History
Education
Skills
Timeline
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SOPHIA BRATHWAITE

Gahanna,United States

Summary

Dynamic and customer-oriented professional with a proven track record at JP Morgan Chase Bank, excelling in roles requiring excellent communication and critical thinking. Demonstrated expertise in analyzing and resolving complex issues, enhancing client trust, and mentoring new staff. Skilled in navigating multiple systems and conducting detailed research, consistently delivering high-quality customer service and operational improvements.

Overview

18
18
years of professional experience

Work History

Account Specialist II Court Orders and Levies

JPMorgan Chase Bank
07.2017 - Current
  • Provide exceptional customer service and work quality while demonstrating attention to detail and flexibility.
  • Communicate with customers, internal partners, attorneys, and agencies daily regarding holds on accounts.
  • Communicate daily with attorneys, detectives, agencies, and customer regarding subpoenas and assist with trouble shooting.
  • Trained new employees on customer service and department policies and procedures.

Risk Operational Analysis II Credit and Debit Card

JP Morgan Chase Bank NA
01.2014 - 07.2017
  • Conducted thorough reviews of flagged transactions, minimizing false positives and maintaining client trust.
  • Communicate with customers promptly and effectively and assist with questions regarding their accounts.
  • Identify, escalate and communicate fraud trends or abnormalities to investigative unit.
  • Resolve complex issues with no supervisor involvement while demonstrating attention to detail, flexibility, innovation and solving problems.

Teller and Cash Vault Teller

JP Morgan Chase Bank NA
04.2006 - 01.2014
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Ensured customer satisfaction by addressing inquiries promptly and providing accurate information about their accounts.

Education

Bachelor of Science - Emphasis in Marketing

University of Phoenix
Tempe, AZ

Skills

  • Excellent communication skills
  • Customer-oriented
  • Critical thinking
  • Detailed-oriented
  • Analytical
  • Research
  • Navigating multiple systems
  • Research proficiency

Timeline

Account Specialist II Court Orders and Levies

JPMorgan Chase Bank
07.2017 - Current

Risk Operational Analysis II Credit and Debit Card

JP Morgan Chase Bank NA
01.2014 - 07.2017

Teller and Cash Vault Teller

JP Morgan Chase Bank NA
04.2006 - 01.2014

Bachelor of Science - Emphasis in Marketing

University of Phoenix

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SOPHIA BRATHWAITE