Bryce Highman
Columbus,OH
Summary
Dynamic Account Specialist with a proven track record at JP Morgan Chase, specializing in subpoena, court order, and levy document analysis. Excelled in implementing fraud prevention initiatives, leading to substantial savings at Nature's One Inc and Bobbie Baby Inc. Skilled in data analytics and team leadership, achieving a customer satisfaction rating of 95%+.
Overview
13
13
years of professional experience
Work History
Account Specialist II- Court Orders and Levies
JP Morgan Chase
Columbus, OH
07.2024 - Current
- Advised appropriate attorney office members and federal agents in regards to records, case status and other developments, alerting of approaching deadlines and procedural requirements.
- Responded promptly to client inquiries relating to status updates on their cases or subpoena requests.
- Responded to inquiries from attorneys, law enforcement, and federal agencies.
Experience Coordinator
Bobbie Baby Inc.
San Francisco, CA
07.2023 - 05.2024
- Overhauled, led, and implemented the fraud prevention initiative for Bobbie and Baby's Only
- Developed and executed a comprehensive program to mitigate potential risks
- Prevented synthetic identity theft from international bad actors who had stolen American account numbers
- Managed team and trained new hires on how to identify potential chargeback conditions as well as building the decline & review rule system to make the system automated
- Demonstrated a commitment to operational efficiency by lowering business costs with optimized processes related to refunds and returns
Fraud Specialist
Nature's One Inc.
Lewis Center, OH
10.2011 - 07.2023
- Implemented a new fraud prevention initiative for Nature's One, defining the scope of work for fraud specialists to ensure a targeted and effective approach
- Defined the scope of work for fraud specialists, establishing clear roles and responsibilities to ensure a consistent and effective approach to fraud prevention
- Conducted data analysis to identify and address fraud patterns, resulting in substantial savings for the company and reinforcing a proactive stance against potential losses
Education
BACHELOR OF SCIENCE - Corporate Financial Planning
FRANKLIN UNIVERSITY
Skills
- Data Analytics
- Fraud Analytics & Analysis
- Financial Trends Analytics
- Excel Proficient
- DEACOM Accounting Systems
- Research proficiency
- Account investigations
- Reporting skill
- Due diligence
Hobbies and Interests
- Ambassador and Activist for the Cystic Fibrosis Foundation
- Nationwide Children's Hospital Parent & Patient Consulting Committee
- Walking Wise LLC Anti-Sex Trafficking education video creation
References
References available upon request.
Timeline
Account Specialist II- Court Orders and Levies
JP Morgan Chase
07.2024 - Current
Experience Coordinator
Bobbie Baby Inc.
07.2023 - 05.2024
Fraud Specialist
Nature's One Inc.
10.2011 - 07.2023
BACHELOR OF SCIENCE - Corporate Financial Planning
FRANKLIN UNIVERSITY
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