Sophia Brinton
Savannah,GA
Summary
Creative, organized and dependable candidate successful at managing multiple priorities with a positive attitude in addition to being highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service and Utility Billing, Water
City of Savannah
Savannah
11.2023 - Current
- Monitored customer accounts regularly for potential problems or discrepancies.
- Assisted customers with inquiries regarding their bills and payment options.
- Collaborated with other departments to resolve any outstanding billing issues quickly.
- Performed data entry to update customer accounts with various details.
- Provided technical assistance to clients regarding billing procedures and policies.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Student Assistant for Art Department
Rhodes College
Memphis, TN
08.2018 - 05.2022
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Maintained records of all computer assets owned by the organization along with their configurations using System Center Configuration Manager.
- Provided guidance to end-users regarding best practices while working with different Microsoft products.
- Installed new versions of Windows OS on users' computers when needed.
- Organized, catalogued and stored art supplies, such as paints, brushes, canvases and other materials used by the artists.
- Collaborated with fellow assistants to ensure smooth operation within the studio environment.
- Edited digital images of artwork using a variety of computer-based tools.
- Edited raw footage using digital editing software such as Final Cut Pro or Adobe Premiere Pro.
Freelance Computer Building
Self Employed Services
Memphis, TN
05.2022 - 08.2023
- Built customer computers from scratch, worked with customer's budget and installed software, troubleshooted problems with BIOS
- Recommended cost-effective IT solutions based on customers' needs and budget constraints.
- Performed root cause analysis on system issues in order to resolve technical problems quickly and effectively.
- Analyzed, designed, programmed, debugged and modified computer systems using programming languages such as C++ and Java.
- Utilized diagnostic tools to detect errors in hardware configuration.
Customer Service Barista Manager
The Memphian
Memphis
02.2020 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions
- Responding to customer complaints, addressing concerns, and distress with amicable interactions
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties
- Used Software to record ordering data and created organization and room storage system
- Implemented new drink policies, reducing over-pouring by Number%.
Food and Beverage Team Leader
Pimentos LLC
Memphis, TN
05.2023 - 09.2023
- Cultivated warm relationships with regular customers
- Oversaw daily operations of the service team, delegated tasks, and trained new staff
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelors of Art, Computer Science - Digital Software / Painting
Rhodes College
Memphis, TN05.2022
Skills
- Analytical and Critical Thinking
- Multitasking Abilities
- Superb Telephone Etiquette
- Creative Design and Thinking
- Proficiency in all Microsoft programs
- Adobe AE
- Adobe Premiere
- Final Cut Pro
- Computer Assembly
- Help Desk Experience
- Operating System Expertise
- Software Installation
- Network security measures
- Customer Service
- System diagnostics
Certification
- Understanding Targeted Cyber Attacks Certification - 2024 (TEEX)
- Essentials of Community Cybersecurity - 2024 (TEEX)
- CompTIA IT Certification (In Progress) - 2024
References
References available upon request.
Timeline
Customer Service and Utility Billing, Water
City of Savannah
11.2023 - Current
Food and Beverage Team Leader
Pimentos LLC
05.2023 - 09.2023
Freelance Computer Building
Self Employed Services
05.2022 - 08.2023
Customer Service Barista Manager
The Memphian
02.2020 - 07.2022
Student Assistant for Art Department
Rhodes College
08.2018 - 05.2022
Bachelors of Art, Computer Science - Digital Software / Painting
Rhodes College
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