Sophia Brown
Naperville,IL
Summary
Proven team player and efficient communicator, excelled in fast-paced environments at Portillos, enhancing customer satisfaction and operational efficiency. While I collaborate effectively with others, I am also self-motivated and a quick learner, able to complete tasks and meet tasks and deadlines with little supervision. Skilled in cash handling and customer interactions, adept at maintaining cleanliness and training staff, significantly contributing to workplace harmony and productivity. Lab safety, proper use of equipment, procedures and experience with high school and college science classes. Eager to learn and gain more experience in the lab setting. Currently attending College of DuPage to obtain an Associates in Biology through the Clinical Laboratory Science Program.
Overview
3
3
years of professional experience
Work History
Restaurant Team Member
Portillos
03.2022 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
Sales Associate
Marshalls
03.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Clinical Laboratory Science
College of DuPage
Glen Ellyn, IL12.2025
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Verbal and written communication
- Cash handling expertise
- Supply Restocking
Timeline
Restaurant Team Member
Portillos
03.2022 - Current
Sales Associate
Marshalls
03.2021 - 08.2021
Bachelor of Science - Clinical Laboratory Science
College of DuPage
Similar Profiles
VICTORIA KREPULECVICTORIA KREPULEC
Line Cook at PortillosLine Cook at Portillos
Jason SallisJason Sallis
Crew Chief at PortillosCrew Chief at Portillos
Benjamin SolazzoBenjamin Solazzo
Training Lead at PortillosTraining Lead at Portillos
Marte BranchMarte Branch
Cashier at PortillosCashier at Portillos
Sushmitha NalamothuSushmitha Nalamothu
VP, Head of Technology, Strategy, Execution at Northern TrustVP, Head of Technology, Strategy, Execution at Northern Trust