Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Campbell

Stuart,FL

Summary

Driven professional with a diverse background, including emergency medical care at Cleveland Clinic and exceptional customer service in hospitality. Skilled in vital signs monitoring and team leadership, consistently enhancing customer satisfaction and team performance. Proven ability to streamline operations and improve service standards, demonstrating a results-oriented approach with a focus on achievements. Dependable [Job Title] effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

5
5
years of professional experience

Work History

EMT

Cleveland Clinic
11.2023 - 07.2024
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
  • Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.

Barista

Starbucks
03.2023 - 11.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.

Waitress/Hostess

Sailor's Return
08.2022 - 05.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waitress/Hostess

Riverwalk Cafe
06.2021 - 01.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Weekend Manager

The Children's Museum of the Treasure Coast
09.2020 - 01.2022
  • Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
  • Enhanced team performance with regular training sessions focused on customer service and product knowledge.
  • Reviewed financial reports daily to monitor profitability, identifying areas requiring cost reduction or revenue enhancement initiatives.
  • Streamlined operations by implementing new processes to reduce wait times and improve overall guest experience.

Lifeguard

YMCA
05.2019 - 08.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.

Education

Technical - Emergency Medical Services

Indian River State College
Ft. Pierce, FL
07.2023

Associate of Arts - Criminal Justice

Indian River State College
Ft. Pierce, FL
05.2023

Skills

  • Vital signs monitoring
  • Emergency medical care
  • Airway Management
  • Scene Safety
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Team Leadership
  • Beverage Preparation
  • POS Systems
  • Menu Memorization

Timeline

EMT

Cleveland Clinic
11.2023 - 07.2024

Barista

Starbucks
03.2023 - 11.2023

Waitress/Hostess

Sailor's Return
08.2022 - 05.2023

Waitress/Hostess

Riverwalk Cafe
06.2021 - 01.2022

Weekend Manager

The Children's Museum of the Treasure Coast
09.2020 - 01.2022

Lifeguard

YMCA
05.2019 - 08.2019

Technical - Emergency Medical Services

Indian River State College

Associate of Arts - Criminal Justice

Indian River State College
Sophia Campbell