Sophia Castillo
Wallgreens
Topeka,KS
4
years of professional experience
Shift leader with experience in retail front-end operations, cash handling, and team training. Known for smooth register flow, quick problem-solving, and dependable customer service.
Work History
Shift Leader
7 Months- Supervised front-end operations, ensuring smooth register flow and timely customer assistance.
- Resolved customer concerns promptly, supporting positive service standards and store loyalty.
- Trained team members on POS procedures, cash handling, and store policies.
- Monitored inventory levels and replenished merchandise to maintain organized, shoppable displays.
- Loaded and verified inventory delivered by truck.
Customer Service Associate
2 Months- Processed cash, card, and mobile transactions accurately at point of sale.
- Supported checkout flow by scanning items and resolving register issues.
- Assisted customers with product locations, store policies, and purchase questions.
- Restocked shelves and organized merchandise to maintain clean sales floor.
Cashier
5 Months- Processed customer transactions accurately using POS system and handled cash, card, and mobile payments.
- Greeted guests promptly and answered menu questions to support smooth checkout experience.
- Prepared popcorn and ice cream orders while maintaining speed, consistency, and portion control.
- Restocked toppings, cups, cones, and packaging supplies to keep service area ready.
Education
High School Diploma
Skills
Customer service orientation
Team leadership
Customer service focus
Flexible schedule
Team motivation
Inventory management
Problem-solving
Positive attitude
Timeline
Shift Leader
Wallgreens
11.2025 - 06.2026Read More
Customer Service Associate
Wallgreens
09.2025 - 11.2025Read More
Cashier
Topsy's Popcorn & Ice Cream
11.2022 - 04.2023Read More
Hope Street Charter Academy
High School Diploma
Read More