Sophia Cepeda
Gardena,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environments. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable with a positive attitude and excellent communication skills. Proactive and goal-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Server
American Junkie
04.2022 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Buss and reset tables to keep dining room and work areas clean.
- Cultivate warm relationships with regular customers.
Sales Associate
Steve Madden
11.2021 - 02.2022
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities
- Captured consistent customer sales with friendly, knowledgeable support
- Greeted customers upon entrance to store or throughout sales floor and provided proactive service
- Reviewed inventory to locate customer sizes in requested styles and retrieved sizing options to achieve perfect fit
- Created world-class customer experiences through energetic customer service and engagement
Server
Round Table Pizza
11.2019 - 03.2020
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
Sales Associate
My Room
11.2018 - 07.2019
- Delivered exceptional customer service, walking customers directly to items, offering advice, and fetching additional sizes
- Increased sales with well-dressed mannequins and interesting displays showcasing seasonal merchandise
- Maintained accurate inventory with regular cycle counts and completed audits
- Prepared merchandise for sale, including tagging, hanging, and folding items
- Greeted customers and asked open-ended questions to assess needs
Sales Associate
Fashion Q
03.2018 - 09.2018
- Captured consistent customer sales with friendly, knowledgeable support
- Promoted products effectively by staying on top of offerings and prices
- Kept store shelves, racks and bins presentable with frequent resets
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace
- Verified sales prices and processed cash or credit payments to complete sales
Education
High School Diploma -
Leuzinger High School
Lawndale, CA06.2018
Skills
- Reliable Work Performance
- Efficient Task Coordination
- Strong Memory Retention
- Collaborative Teamwork
- Effective Time Management
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server
American Junkie
04.2022 - Current
Sales Associate
Steve Madden
11.2021 - 02.2022
Server
Round Table Pizza
11.2019 - 03.2020
Sales Associate
My Room
11.2018 - 07.2019
Sales Associate
Fashion Q
03.2018 - 09.2018
High School Diploma -
Leuzinger High School
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