Sophia Chaplin
Anderson,IN
Summary
Growing up on the family farm and being 3rd generation to those lands means hard work and grit touch very close to home. I was a 10-year 4-H member and the 2020 Indiana Miss United States Agriculture where I advocated for the female presence in the agriculture industry.
In high school, I was involved in public speaking and various clubs (FFA, FCA, SIA), a 4-year varsity athlete, and an active member of the American Boer Goat Association where I showed all over the country.
While at Ball State I have been appointed to be one of 4 students in Miller College of Business to actively hold an inaugural role as a 100-level house leader, where I guide the Freshmen class in all things business school and GEN:i hosted by the ELI (Entrepreneurial Leadership Institute) where myself and 8 other students from around Ball State do expansive work in creative thinking, interpersonal leadership research and a Learning Journey to Walt Disney World where we will continue our research in large scale companies and how they work behind the scenes through "Keys to The Kingdom".
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cowpokes Work And Weatern
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Ophthalmology Technician
Hoosier Ophthalmology Associates
02.2022 - 09.2023
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Measured and recorded visual acuity and color vision testing.
Retail Sales Associate
Cowpokes Work And Western
09.2020 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Stylist
Maurices, A Division Of Ascena Retail Group
07.2020 - 09.2020
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Organized sales area and work station to showcase products and boost sales.
Seasonal Sales Associate
Kohls Department Store
09.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, INBachelor of Science - Entrepreneurship And Innovation
Ball State University
Muncie, IN05.2025
High School Diploma -
Frankton Jr-Sr High School
Frankton, IN05.2021
Skills
- Recruiting and Interviewing
- Product Branding
- Business Planning
- Staff Training and Development
- Lead Conversion
- Product Launching
- Presentation Creation
- Social Media Management
Certification
- Communications Skills for Business, Certiport - 26 Jul 2022
Timeline
Assistant Manager
Cowpokes Work And Weatern
09.2023 - Current
Ophthalmology Technician
Hoosier Ophthalmology Associates
02.2022 - 09.2023
Retail Sales Associate
Cowpokes Work And Western
09.2020 - 02.2022
Stylist
Maurices, A Division Of Ascena Retail Group
07.2020 - 09.2020
Seasonal Sales Associate
Kohls Department Store
09.2019 - 02.2020
Business Administration And Management
Ivy Tech Community College of Indiana
Bachelor of Science - Entrepreneurship And Innovation
Ball State University
High School Diploma -
Frankton Jr-Sr High School
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