SOPHIA CHAVEZ RONDON
Orlando,FL
Summary
Dedicated Banking and Financial Services Professional with experience supporting clients with banking products, account inquiries, loans, mortgages, fraud claims, and transaction processing. Skilled in customer service, regulatory compliance, fraud awareness, account support, and high volume call center operations. Recognized for professionalism, accuracy, problem solving, and delivering exceptional customer experiences in fast paced environments.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Client Care Specialist
Truist Bank Call Center
04.2026 - Current
- Assist customers with account maintenance, banking transactions, loans, mortgage inquiries, and financial service requests. Investigate fraud claims and support fraud prevention procedures while maintaining compliance with banking regulations. Resolve customer issues related to accounts, payments, transactions, and banking products.
Accounting Event Coordinator
St. Faustina Catholic Church
04.2025 - 04.2026
- Supported accounting operations, reporting, event coordination, scheduling, logistics, and administrative support.
Food and Beverage Supervisor
Sheraton Orlando Lake Buena Vista
06.2024 - 04.2026
- Supervised daily operations, maintained workflow efficiency, and ensured accuracy in a high volume environment.
On Call LeaderCast Member
Walt Disney World Resort
10.2025 - 02.2026
- Delivered guest service and supported operational excellence in a fast paced environment.
Food and Beverage Supervisor Attendant
Holiday Inn Resort Orlando Suites
08.2022 - 06.2024
- Managed inventory, processed payments, and supported daily hospitality operations.
Costumer Service Representative
Partners Credit Union
Orlando, FL
01.2021 - 08.2022
- Assisted members with account inquiries, transactions, and financial service requests.
- Provided account support and resolved member issues while maintaining accuracy and compliance.
- Supported banking products and services in a high-volume call center environment.
Education
Accounting Operations Associate - undefined
Osceola Technical College
Hospitality Program Certificate - undefined
Orange Technical College
High School Diploma - undefined
Cagigal High School
VenezuelaSkills
Costumer Service
Banking Products and Services
Account Inquiries
Account Support
Loan Support
Mortgage Support
Fraud Claims
Fraud Awareness
Transaction Processing
Payment Processing
Regulatory Compliance
Financial Services
Call Center Operations
Customer Issue Resolution
Microsoft Excel
Attention to Detail
Problem Solving
Team Collaboration
LANGUAGES
English Fluent
Spanish Fluent
Timeline
Client Care Specialist
Truist Bank Call Center
04.2026 - Current
On Call LeaderCast Member
Walt Disney World Resort
10.2025 - 02.2026
Accounting Event Coordinator
St. Faustina Catholic Church
04.2025 - 04.2026
Food and Beverage Supervisor
Sheraton Orlando Lake Buena Vista
06.2024 - 04.2026
Food and Beverage Supervisor Attendant
Holiday Inn Resort Orlando Suites
08.2022 - 06.2024
Costumer Service Representative
Partners Credit Union
01.2021 - 08.2022
High School Diploma - undefined
Cagigal High School
Hospitality Program Certificate - undefined
Orange Technical College
Accounting Operations Associate - undefined
Osceola Technical College