Sophia Diaz Dhaliwal
Bakersfield,CA
Summary
Professional in records keeping at KCSO's Lerdo facility, who excels in customer service and is a critical thinker. Proven ability to enhance operational efficiency through accurate records maintenance. Recognized for successfully coordinating the publics requests and improving communication across departments, ensuring compliance with federal, state, and local regulations.
Overview
10
10
years of professional experience
Work History
Sheriff's Records Specialist
Kern County Sheriff's Office
03.2025 - Current
- Under direct supervision, performs technical support functions required to research and process law enforcement records within the Sheriff’s Office assigned to Substations, County jail facilities or Records, which may include: interacting with incarcerated persons, criminal database verification and providing assistance to the public and other branches of law enforcement.
- Receives reports of stolen vehicles, missing persons, lost or stolen property, repossessions, towed vehicles, restraining orders and warrants; enters information into CJIS and CLETS systems.
- Provides warrant abstracts to ensure lawful detention and bookings, to both state and national agencies; acts as the starting point for coordinating extradition requests for state and national agencies
- Enters and retrieves confidential law enforcement information from federal (NCIC) and state (CLETS) databases; adheres to federal and state entry and time mandates.
- Researches and responds to Hit Confirmation requests for all entries in the federal and state databases.
- Researches and responds to inquiries for background checks and report requests
- Processes and releases vehicles, reports, booking photos, Not Same as Letters, and release summaries; collects fees and issues receipts
- Interacts with inmates during the booking process by questioning individuals who have been arrested to obtain personal, medical, and related information
- Processes a wide variety of departmental paperwork; ensures all documents are complete, accurate, and in compliance with local, state and federal mandates and guidelines
- Initiates inmate records, enters arrests, booking and release information into computer, reviews warrants and other court and legal documents to verify that they are complete and the booking information is in accordance with the applicable regulations, laws, and procedures; updates inmate records when additional information is received
- Reviews inmate records and revises release dates according to established guidelines; checks for supplemental bookings and holds from other jurisdictions; schedules court dates
- Updates automated and manual inmate record and tracking systems; receives and sends information from other agencies and jurisdictions
- Receives court documents and contacts courts for corrections or clarification of information
- Assists the public, attorneys or law enforcement personnel at the jail reception area or via telephone; responds to inquiries regarding visitations, bail, inmate status, or other inmate information
Field Representative
Kern County Administrative Office - Board of Supervisors
02.2023 - 06.2023
- Clerical work such as organizing and filing (digitally and paper) constituents information into a database
- Professionally responding to the publics issues or concerns via through the web or in person with facts and resources to help resolve the matter as swiftly as possible
- Building relationships with constituents and community leaders through public events
- Organized a bi-weekly newspaper donation to the Department of Animal Services for kennel cleaning services on behalf of all the Board of Supervisors.
- Collaborated with community stakeholders to gather feedback on local issues.
Operations Manager
Saxon Trans Inc
06.2018 - 07.2022
- Supervised department personnel by assigning and directing daily routes as well as evaluating performance of the drivers to enhance productivity and resolve problems.
- Assumed responsibility to complete a DOT audit conducted by Federal Motor Carrier Safety Regulations (FMCSR) compliance to keep the company in good standing to avoid fines or shut down.
- Communicated with a variety of brokers and warehouse personnel teams to improve productivity and service ratings.
- Conducted research to address shipping errors and packaging mistakes.
- Oversaw a team of 20 drivers and 5 supervisors by reviewing performance to promote timely and efficient deliveries and operations.
Administrative Assistant
Saxon Trans Inc
05.2016 - 06.2018
- Inspected truck and trailer vehicles and requested driver's daily vehicle inspection reports (DVIR) after every trip to be in complaint with United States Department of Transportation (USDOT)
- Oversaw that maintenance on trucks and trailers were completed within specific timeframes.
- Positively interacted with drivers, upper management, and warehouse departments, which helped improve overall communication.
- Increased safety compliance by monitoring the fleets operational movement local, state, and federal to ensure each state requirements were fulfilled
- Made myself available to drivers, upper management, brokers, and warehouse department 24/7 to ensure smooth communication between all parties
- Conducted safety, annual, and monthly expense reports of the drivers and equipment
Education
High School Diploma -
Foothill High School
Bakersfield, CABachelor of Arts - Public Administration
California State University of Bakerfield
Bakersfield, CASkills
- Community engagement
- Public safety
- Record maintenance
- Conflict de-escalation
- Staff discipline
Timeline
Sheriff's Records Specialist
Kern County Sheriff's Office
03.2025 - Current
Field Representative
Kern County Administrative Office - Board of Supervisors
02.2023 - 06.2023
Operations Manager
Saxon Trans Inc
06.2018 - 07.2022
Administrative Assistant
Saxon Trans Inc
05.2016 - 06.2018
High School Diploma -
Foothill High School
Bachelor of Arts - Public Administration
California State University of Bakerfield