Sophia Diienno
Turnersville,USA
Summary
Dynamic professional with experience at Aversa's Bakery, excelling in fast-paced environments and customer-facing roles. Proven ability to improve engagement and foster customer relationships while demonstrating strong organizational skills. Adept at multitasking and maintaining composure under pressure, dedicated to driving positive outcomes in diverse environments.
Overview
2
2
years of professional experience
Work History
Sales Associate
Aversa's Bakery
Turnersville, NJ
11.2025 - Current
- Engaged with customers to understand their needs and create custom bakery orders.
- Built rapport with regular customers, encouraging repeat business through personalized service
- Processed transactions accurately to ensure a smooth checkout experience for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed multi-line phone systems to efficiently connect calls to relevant staff, answer customer inquiries, and complete electronic orders.
CCD Aid Volunteer
Our Lady of Peace Parish
Williamstown, NJ
02.2025 - 05.2025
- Collaborated with CCD teacher to manage a class of 15-20 students to improve their understanding of the subject at hand.
- Actively engaged with the community by arriving early to greet parents and foster a positive relationship with them to encourage a comfortable environment.
- Worked closely with struggling students to ensure their success and to motivate them to remain committed to the class material.
Soup Kitchen Volunteer
Cathedral Kitchen
Camden, NJ
08.2024 - 03.2025
- Recognized potential problems quickly, taking corrective action immediately where possible.
- Employed conflict resolution strategies to deescalate difficult guest interactions.
- Engaged in meaningful conversations with guests while providing them with necessary supplies and support services.
- Performed inventory management activities such as stocking shelves and organizing supplies.
Education
High School Diploma -
Williamstown High School
Williamstown06-2025
Skills
- Friendly, positive attitude
- Multitasking
- Organizational skills
- Decision-making
- Microsoft office
- Reliable and punctual
- Money handling
- Store opening and closing
Timeline
Sales Associate
Aversa's Bakery
11.2025 - Current
CCD Aid Volunteer
Our Lady of Peace Parish
02.2025 - 05.2025
Soup Kitchen Volunteer
Cathedral Kitchen
08.2024 - 03.2025
High School Diploma -
Williamstown High School