SOPHIA DODD
Brewster
Summary
Business Administration graduate concentrating in Finance, combining strong analytical and problem-solving skills with IT support and customer service experience. Demonstrated ability to enhance client education and operational efficiency, effectively collaborating across teams. Committed to leveraging financial knowledge and technical expertise to drive organizational success.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Life and Health Insurance Agent
Banker's Life
Fishkill
06.2026 - Current
- Educated clients on various health insurance products and options.
- Conducted needs assessments to determine appropriate coverage levels.
- Reviewed policy details with clients to ensure understanding of terms.
- Collaborated with team members to enhance customer service strategies.
- Attended training sessions to stay updated on industry regulations and products.
IT Service Desk
Information Technology Services
Oneonta
09.2022 - Current
- Resolved IT service desk tickets and communicated clearly with endusers to boost customer satisfaction.
- Streamlined ticketing processes and updated knowledge base to enhance IT service desk efficiency.
- Monitored, troubleshot, and upgraded network systems to enhance overall performance.
Lifeguard
Heritage Management
Somers
06.2024 - 08.2024
- Monitored pool area and enforced rules to ensure swimmer safety and prevent accidents.
- Oversaw safety of guests in and around swimming pool, promoting a secure environment.
- Maintained proficiency in first responder skills like First Aid and CPR to provide effective support to individuals in distress.
- Provided friendly customer service to guests and addressed concerns.
Lifeguard
Patterson Town Hall
Patterson
06.2023 - 08.2023
- Assisted swimmers in distress with tailored rescue techniques, prioritizing their safety and well-being.
- Responded to emergency situations, ensuring safety and minimizing risk for all swimmers.
- Documented incident reports thoroughly and accurately, providing essential information for lifeguard staff intervention.
Lifeguard
Patterson Town Hall
Patterson
06.2022 - 08.2022
- Monitored swimmers closely, quickly identifying and responding to those in distress
- Scanned beach area from guard stand, using rescue tube to maintain vigilant oversight of patrons
- Ensured patrons' safety on beaches
- Maintain the beach and the working facilities in a professional manner
- Improved customer experience by addressing inquiries and concerns, greeting beach/park patrons courteously and resolving issues promptly
Volleyball Referee
Somers Sports Arena
Somers
04.2022 - 04.2022
- Coordinated with officiating staff to resolve violations and play issues, ensuring fair play and adherence to rules
- Taught game rules and regulations to athletes, coaches, and fellow officials
- Made rule infractions and relevant penalties known to the players, coaches, and officiating team
- Addressed queries and concerns of spectators, coaches, and players to enhance communication and understanding of game rules
- Maintained accurate game scores by calculating penalties and adjusting points, ensuring integrity of final results
- Calculated athlete, team, and league statistics on a rolling basis during games
Supervisor - Lifeguard
Southeast Town
Brewster
06.2021 - 08.2021
- Oversaw daily operations of aquatics facilities to ensure safety and compliance
- Coordinated with lifeguards to strengthen safety protocols and foster teamwork
- Informed patrons of unsafe conditions and recommended alternative activities during facility closures
- Inspected and repaired rescue equipment to ensure functionality
- Provided customers and guests with detailed safety rules and procedures
- Maintain the beach and the working facilities in a professional manner
- Work with other lifeguards to schedule shifts
- Prepare lessons for students of various ages
- Teach swimming to people with a variety of learning styles
Education
Bachelor of Science - Business Administration
SUNY Oneonta
Oneonta, NY05-2026
Skills
- Sales strategies
- Client needs analysis
- Data Entry
- Microsoft Excel
- Analytical Thinking Skills
- Problem-Solving
- Communication
- Empathy skills
Certification
- Licensed Life, Health, and Accident Insurance Agent
NY - License #LA-1980502
Expiration Date: July 09, 2028 - Bloomberg BMC Bloomberg BQL
- Bloomberg Spreadsheet Analysis
Timeline
Life and Health Insurance Agent
Banker's Life
06.2026 - Current
Lifeguard
Heritage Management
06.2024 - 08.2024
Lifeguard
Patterson Town Hall
06.2023 - 08.2023
IT Service Desk
Information Technology Services
09.2022 - Current
Lifeguard
Patterson Town Hall
06.2022 - 08.2022
Volleyball Referee
Somers Sports Arena
04.2022 - 04.2022
Supervisor - Lifeguard
Southeast Town
06.2021 - 08.2021
Bachelor of Science - Business Administration
SUNY Oneonta