Sophia Dragoo
Orlando,FL
Summary
A professional attitude with strong communication and customer service skills, honed as a Front Door Host at Cowboys Dance Hall. Expert in managing guest experiences and resolving conflicts, ensuring a seamless entry process and a welcoming atmosphere. Proven ability to multitask and maintain safety while enhancing guest satisfaction.
Overview
1
1
year of professional experience
Work History
Front Door Host
Cowboys Dance Hall
Orlando, FL
07.2025 - Current
- Greeted guests warmly, creating welcoming atmosphere.
- Managed guest check-in process efficiently, ensuring smooth entry flow.
- Provided information on venue events and promotions to enhance guest experience.
- Monitored crowd dynamics, maintaining safety and compliance with venue policies.
Hostess
El Patron Restaurante Mexicano
Orlando, FL
03.2025 - 07.2025
- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed reservation system, coordinating seating arrangements to optimize flow.
- Assisted servers with menu explanations, enhancing guest dining experience.
- Handled guest inquiries and complaints, providing timely resolutions.
Education
Bachelor of Arts - Communications
University of Central Florida
Orlando, FL04.2026
Skills
- Strong communication
- Customer service
- Strong interpersonal skills
- Flexibility
- Teamwork
- Time management
- Problem-solving
- Multitasking
- Creative problem solving
- Cash handling
- Safe food handling
- Conflict and complaint resolution
- POS system operation
- Stress management
- Assertiveness
Accomplishments
I am currently a reporter, and manager, for a student run news organization called “Knight News” where I’m in charge of running our social media accounts, posting and writing articles, and reporting.
Timeline
Front Door Host
Cowboys Dance Hall
07.2025 - Current
Hostess
El Patron Restaurante Mexicano
03.2025 - 07.2025
Bachelor of Arts - Communications
University of Central Florida