Sophia Ecklund
Austin,TX
Summary
As a motivated and dependable recently graduated business student from Texas A&M University (Tamucc), with a specialization in management, I bring over seven years of experience in fast-paced customer service roles. My adaptability, effective communication skills, and ability to support team operations make me a valuable asset to any organization
Overview
1
1
Certification
6
6
years of professional experience
Work History
Server/Bartender
DoubleTree by Hilton
Corpus Christi, TX
03.2026 - 08.2026
- Crafted coffee, beverages, and alcoholic drinks, ensuring high quality and appealing presentation to enhance customer experience.
- Delivered attentive customer service, effectively managing multiple tables and addressing customer requests to maintain satisfaction.
- Set up and organized the bar area to ensure efficient service during busy shifts.
- Accurately processed orders and closed out customer tickets using the restaurant's POS system, contributing to smooth operations.
- Maintained clean and organized dining and service areas by clearing tables, cleaning furniture, and completing floor care.
- Prepared silverware and service areas to support smooth and efficient restaurant operations.
Seasonal Cashier - Store
Cavender's
Corpus Christi, TX
10.2025 - 03.2026
- Processed cash, credit, and other customer transactions accurately and efficiently.
- Delivered friendly customer service by assisting shoppers with product inquiries and needs, enhancing overall shopping experience.
- Arranged and organized merchandise to create an appealing store environment, contributing to improved customer satisfaction.
- Maintained organized sales and customer service areas, supporting efficient daily store operations and facilitating a smoother customer experience.
- Answered incoming phone calls and directed customer questions appropriately.
Server
The Pearl
Corpus Christi, TX
07.2025 - 10.2025
- Delivered customer service in indoor and outdoor dining environments, ensuring positive guest experiences.
- Managed multiple customer needs while maintaining professionalism in a fast-paced restaurant environment.
- Informed customers about menu options and product details to facilitate informed dining decisions.
- Utilized the Toast handheld POS system to accurately enter customer orders.
- Enhanced knowledge of seafood products, including oysters, crawfish, and shrimp, to assist customers with tailored recommendations.
Barback
Eddies Tavern
Corpus Christi, TX
09.2024 - 07.2025
- Changed kegs and prepared fresh fruit to ensure bartenders had necessary supplies for service.
- Supported bartenders during busy shifts by anticipating supply needs and completing tasks quickly.
- Replenished beer, ice, glassware, and other supplies to keep bar areas fully stocked during busy shifts.
- Organized and cleaned glassware to maintain an efficient and sanitary bar environment.
- Cleaned dishes thoroughly to ensure sanitary kitchen standards. and maintained clean work areas to support smooth daily operations.
Shift Lead
Dairy Queen
Liberty Hill, TX
06.2020 - 08.2024
- Delivered friendly, efficient customer service during high-volume periods, enhancing customer satisfaction.
- Trained new team members on food safety and customer service standards.
- Executed customer transactions and managed register operations, ensuring accuracy and speed in service.
- Prepared ice cream products and customer orders accurately while maintaining quality standards.
- Collaborated with team members to maintain efficient service during high-volume periods.
- Acquired extensive knowledge of restaurant operations in restaurant operations, primarily focusing on ice cream production and front-of-house service.
- Maintained clean and organized work areas while following food safety and company procedures.
- Demonstrated flexibility by learning and supporting multiple positions throughout approximately five years with Dairy Queen.
Education
Bachelor's Degree - Business Administration
Tamucc
Corpus Christi, TX08-2026
Skills
- Food Service & Safety
- Cash Handling & POS Systems
- Customer communication
- Teamwork & Collaboration
- Attention to Detail
- Time organization
- Critical Thinking & Problem Solving
- Office software proficiency
Certification
Food Handler Certification
2024-08 to 2026-08, TABC Certification
2024-08 to 2026-08, Driver's License, CPR Certification
Languages
English
Timeline
Server/Bartender
DoubleTree by Hilton
03.2026 - 08.2026
Seasonal Cashier - Store
Cavender's
10.2025 - 03.2026
Server
The Pearl
07.2025 - 10.2025
Barback
Eddies Tavern
09.2024 - 07.2025
Shift Lead
Dairy Queen
06.2020 - 08.2024
Bachelor's Degree - Business Administration
Tamucc