Summary
Work History
Education
Skills
Timeline
Generic

Sophia Estrada

San Bernardino,CA

Summary


Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Work History

Host

Saku Ramen
08.2025 - Current
  • Coordinated with kitchen staff to streamline seating flow during peak hours.
  • Provided menu information, answering guest inquiries with comprehensive knowledge.
  • Monitored dining area, maintaining cleanliness and ambiance throughout shifts.
  • Collaborated with team members to optimize table turnover rates and enhance guest experience.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

High School Diploma -

Cajon High School
San Bernardino, CA
11.2025

Skills

  • Team Collaboration
  • Team Development
  • Active Listening
  • Punctuality and Work Ethic
  • Positive Interactions
  • Basic Mathematics
  • Customer service
  • Adaptable to change
  • Detail-oriented
  • POS software

Timeline

Host

Saku Ramen
08.2025 - Current

High School Diploma -

Cajon High School