Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sophia Ferrarini

Boston,MA

Summary

Hardworking Peer Tutor motivated to transform student's academic lives by implementing successful strategies that make differences in all areas. Demonstrated success with most struggling learners. Dedicated to teaching and setting solid example for character. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated biochemistry student seeking internship in clinical/research setting to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Tutor

University of Massachusetts Boston
Boston, MA
08.2023 - Current
  • Guided students, teaching methods for working assignments and determining correct solutions.
  • Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
  • Recommended supplementary books, software, and other learning materials.
  • Coached tutees in study skills, note-taking, organization and time management.
  • Designed comfortable tutoring environment conducive to learning.
  • Adapted instruction methods based on individual learning styles.

Customer Care Representative

Dominos Pizza Inc.
Danvers, MA
11.2021 - Current
  • Gathered customer feedback to suggest improvements for products and services.
  • Updated databases with new and modified customer data.
  • Resolved customer complaints promptly and professionally.
  • Strengthened customer retention by offering discount options.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.

Barback

Tideline Public House
Durham, NH
05.2023 - 09.2023
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Delivered food orders from kitchen staff to customers at the bar in a timely fashion.
  • Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
  • Effectively multitasked within fast-paced environment.
  • Maintained a clean work environment by sweeping floors and disposing of trash.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Assisted bartenders by stocking beer, wine, liquor, and other bar items.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Strengthened communication skills through regular interactions with others.

Bakery Attendant

Joseph's Trattoria Bakery Cafe
Haverhill, MA
04.2021 - 06.2023
  • Answered phone calls promptly and courteously to take orders from customers.
  • Maintained cleanliness of work area throughout shift by sweeping, mopping floors and wiping down surfaces.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Greeted customers upon arrival and provided assistance with product selection.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.

Education

Bachelor of Science - Biochemistry

University of Massachusetts - Boston
Boston, MA
2021.08 - Current

Skills

  • Organization
  • Skills Development
  • Homework Assistance
  • Microsoft Office Proficiency
  • High-Energy Attitude
  • Accurate and Detailed
  • Positive and Professional
  • Customer Service
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Multi-Task Management
  • Scheduling
  • Medical Terminology Knowledge

References

References available upon request.

Timeline

Tutor

University of Massachusetts Boston
08.2023 - Current

Barback

Tideline Public House
05.2023 - 09.2023

Customer Care Representative

Dominos Pizza Inc.
11.2021 - Current

Bachelor of Science - Biochemistry

University of Massachusetts - Boston
2021.08 - Current

Bakery Attendant

Joseph's Trattoria Bakery Cafe
04.2021 - 06.2023

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Sophia Ferrarini