Sophia Flanagan

Nordstrom - Women's Shoes Department

Sales Associate & Store Support

- Provided excellent customer service, assisting with purchases, returns, and addressing various customer concerns.
- Managed cashier duties efficiently and supported the sales team with shoe assistance and inventory management.
- Handled physical tasks such as lifting, carrying, and organizing boxes, as well as transporting items from other departments to streamline store operations.
- Contributed to reducing backroom inventory by processing returns from different departments.
- Enjoyed interacting with customers and contributing to a positive shopping experience.
- Left the position to pursue study abroad opportunities and due to the commute distance from my home.

Level 1

- Backroom Operations: Efficiently handled stock replenishment and organization to ensure smooth operations and availability of supplies.
- Counter Handout: Provided friendly and prompt service to customers by accurately delivering orders and addressing inquiries.
- Clean-Up/Janitorial Duties: Maintained a clean and sanitary work environment by performing routine cleaning tasks and ensuring compliance with health and safety standards.

Level 2 (current level)

- Counter/Walk-Up Orders: Took and processed customer orders at the counter, providing exceptional service and handling transactions accurately.
- Drive-Thru Window: Managed drive-thru operations, including taking orders, processing payments, and delivering food promptly while maintaining high customer satisfaction.
- Dining Room Service: Ensured a welcoming dining atmosphere by assisting customers, clearing and sanitizing tables, and addressing any concerns or needs.

Youth Commissioner, Sacramento Youth Commission

Appointed by Council Member Rick Jennings as one of two representatives for District 7

- Actively engaged in a youth-led commission dedicated to enhancing community well-being through public service initiatives.
- Maintained regular communication with the City Council to provide valuable insights and address community issues.
- Evaluated and recommended proposals from various organizations for further consideration by the City Council.
- Assisted in allocating funding and managing budgets for approved business proposals to ensure effective use of resources.
- Focused on advancing the interests and needs of Sacramento's youth to foster a better and more inclusive community.

Intern, Council Member Rick Jennings, Sacramento City Hall

- Assisted the Council Member's executive assistant and District 7 team with various administrative tasks.
- Managed constituent inquiries by liaising with City Hall staff and community members to address and investigate assigned issues.
- Designed promotional flyers for District 7 events using Microsoft Office applications and compiled detailed reports on constituent matters for supervisor review.
- Utilized Microsoft Outlook for managing District 7 intern communications.
- Organized and maintained the District 7 file system for efficient access and retrieval.
- Operated office equipment including scanners, copiers, and printers to support daily office functions.