Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Franciamone

Paoli,PA

Summary

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

5
5
years of professional experience

Work History

Rita's Italian Water Ice

Todd Walsbusser
09.2021 - Current
  • Kept work area tidy and sanitary, promptly addressing spills and other messes.
  • Introduced new menu items, sundae toppings and cone varieties to encourage upselling and add-on purchases.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Brick and Brew

Shelly Heck
03.2020 - 08.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Redhound Grille and Bar

Owen Marshell
01.2017 - 03.2019
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cleared tables immediately after guests left in preparation for next party.
  • Answered questions from restaurant patrons regarding menu items.

Education

Bachelor of Arts - Bachelors Fine Arts With A Minor in Marketing

Millersville University of Pennsylvania
Millersville, PA
06.2025

Skills

  • Order Taking
  • Credit and Cash Transactions
  • Stocking and Replenishing
  • Staff Training

Timeline

Rita's Italian Water Ice

Todd Walsbusser
09.2021 - Current

Brick and Brew

Shelly Heck
03.2020 - 08.2021

Redhound Grille and Bar

Owen Marshell
01.2017 - 03.2019

Bachelor of Arts - Bachelors Fine Arts With A Minor in Marketing

Millersville University of Pennsylvania

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Sophia Franciamone