Sophia Franco
Oxnard,USA
Summary
Results-oriented Sales Associate with a proven track record of exceeding sales targets and providing exceptional customer service. Skilled in active listening and using product knowledge to address customer needs and objections. Experienced in promoting store credit cards and loyalty programs to drive repeat business. Adept at maintaining up-to-date knowledge of store policies and procedures. Strong team player with excellent communication and problem-solving skills.
Dedicated sales associate with proven expertise in customer service and effective communication. Experienced in fast-paced environments, promoting loyalty programs, and problem-solving to enhance customer satisfaction.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Sales Associate
The North Face
Oxnard, CA
11.2024 - Current
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Used product knowledge for handling objections.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.
- Created an atmosphere that was stimulating, encouraging, supportive, respectful and fun.
Childcare Provider
The Children's Home Society of California
Oxnard, CA
08.2023 - 09.2024
- Assisted in preparing food and serving meals and refreshments to children.
- Provided safe and nurturing environment for children of different ages.
- Utilized games, toys, and books to develop and improve cognitive skills and physical abilities.
- Managed multiple tasks simultaneously while responding quickly to changing needs of the children.
Busser
Dominic's Italian restaurant
Oxnard, CA
01.2023 - 07.2024
- Assisted in setting up and clearing tables quickly and efficiently.
- Maintained a clean and organized work area to ensure safety and sanitation standards were met.
- Provided assistance to servers as needed during busy periods of operation.
Team Member
McDonald's
Oxnard, CA
01.2023 - 07.2023
Sales Associate
Ross dress for less
Oxnard, CA
10.2022 - 01.2023
- Responded to guests' requests in a timely manner with accuracy and courtesy.
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Education
Certified Phlebotomist - Phlebotomy Program
Phlebotomy USA
Oxnard, CA 03.2025 - 11.2025
Pacifica High School
Oxnard, CASkills
I have a solid foundation in computers and technology, including using common software and troubleshooting basic issues, along with reliable experience in shipping, receiving, inventory handling, and maintaining organized, accurate workflow operations I am also a dedicated and hardworking employee with strong social skills, the ability to communicate effectively, and a proven track record of working well as a team player to help achieve group goals
Certification
- Food Handler
- CPR
Timeline
Certified Phlebotomist - Phlebotomy Program
Phlebotomy USA
03.2025 - 11.2025
Sales Associate
The North Face
11.2024 - Current
Childcare Provider
The Children's Home Society of California
08.2023 - 09.2024
Busser
Dominic's Italian restaurant
01.2023 - 07.2024
Team Member
McDonald's
01.2023 - 07.2023
Sales Associate
Ross dress for less
10.2022 - 01.2023
Pacifica High School