Sophia Freeman

Knowledgeable and customer-focused Lead Product Specialist with expertise in medical products, patient education, and dispensary operations. Passionate about guiding patients toward the best treatment options while ensuring compliance with state regulations and company policies.

• Spearheaded product education initiatives, enhancing customer knowledge of medical products and increasing sales
• Provided expert guidance on product selection, ensuring compliance with state regulations and patient needs.
• Managed inventory levels, reducing stock discrepancies by 20% through enhanced tracking and coordination.
• Led a team of specialists, conducting training sessions that improved staff performance and customer engagement.
• Developed promotional strategies, boosting product visibility and driving revenue growth.

Motivated and customer-focused City Carrier Assistant (CCA) with experience in mail delivery, route navigation, and customer service. Efficiently sorts, loads, and delivers mail and packages while ensuring timely and accurate distribution. Skilled in handling weather-related challenges, maintaining vehicle safety, and interacting professionally with customers. Strong ability to follow established postal regulations and safety guidelines. Dedicated to upholding the high standards of the United States Postal Service (USPS).

• Delivered mail and packages on assigned routes with 99% accuracy and efficiency, ensuring customer satisfaction.
• Optimized delivery routes using GPS and local knowledge.
• Provided exceptional customer service by addressing inquiries and resolving mail-related issues promptly.
• Maintained compliance with USPS regulations and safety protocols, achieving a clean safety record.
• Effectively handled high mail volumes while adhering to tight schedules in various weather conditions.

Compassionate and dedicated Home Care Provider with 2 years of experience assisting elderly and disabled individuals with daily living activities, personal care, and companionship. Skilled in providing emotional support, medication reminders, light housekeeping, and meal preparation. Passionate about improving clients’ quality of life through personalized, patient-centered care.

• Provided compassionate care to elderly and disabled clients, improving their quality of life through personalized assistance.
• Assisted with daily living activities, including grooming, meal preparation, and mobility support.
• Monitored and documented health changes, ensuring timely medical intervention when needed.
• Maintained a clean, safe environment while fostering emotional well-being and companionship.
• Specialized in dementia and Alzheimer's care, delivering tailored support to meet individual client needs.