Sophia Ganor
University of North Florida
Saint Augustine,FL
8
years of professional experience
Versatile higher education advisor with a background in training, mentoring, and customer service. Recognized for clear communication, active listening, and building strong client relationships. Committed to improving team performance and helping students reach academic and personal goals.
Work History
One-Stop Advisor Team Lead
3 Years- Monitored student records for probation, holds, and prerequisite issues.
- Coordinated outreach to support enrollment, retention, and timely registration.
- Documented advising interactions in student information systems accurately.
- Referred students to campus resources for tutoring, counseling, and financial aid.
- Explained university policies, FERPA requirements, and academic procedures clearly.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Created projects to help boost team more and department reputation.
- Handled escalations from advisors and assist students with their concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Transformed client financial outcomes by integrating advanced analytical tools into investment decision-making process.
One Stop Senior Advisor
4 Months- Coordinated outreach efforts to support student retention and timely registration.
- Refined advising workflows to improve service consistency and response times.
- Documented student interactions and maintained confidentiality across advising systems.
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
- Led change management initiatives to improve organizational effectiveness and support long-term growth objectives.
- Mentored junior advisors, fostering professional development and enhancing overall team performance.
One Stop Advisor
2 Years 5 Months- Coordinated advising appointments, follow-up communication, and documentation using student records systems.
- Resolved academic concerns by connecting students with tutoring, financial aid, and campus resources.
- Monitored student progress and identified registration, probation, and prerequisite issues.
- Collaborated with faculty and campus partners to address complex advising cases and retention concerns.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
Target Security Specialist
1 Year 5 Months- Monitored surveillance systems to detect suspicious activity and support investigations.
- Led store security operations, enforcing access control and asset protection procedures.
- Investigated theft, policy violations, and safety incidents, documenting findings accurately.
- Trained team members on loss prevention standards and incident reporting expectations.
- Coordinated emergency response actions during alarms, disturbances, and medical events.
- Conducted routine security audits to identify vulnerabilities and strengthen compliance.
- Partnered with leadership to resolve safety concerns and reduce operational risk.
- Maintained detailed case records, evidence handling, and communication with law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Target Fulfillment Team Member
6 Months- Coordinated order picking, packing, and staging for drive-up, pickup, and ship-from-store fulfillment.
- Trained new team members on handheld devices, scanning procedures, and accuracy standards.
- Prioritized fulfillment batches to meet deadlines and maintain steady workflow across departments.
- Inspected packaged orders for product quality, labeling accuracy, and guest-ready presentation.
- Organized backroom inventory to improve item retrieval and reduce misplacement during high-volume periods.
- Resolved order exceptions by locating substitutions, updates, and out-of-stock items quickly.
- Maintained safe material handling practices while moving merchandise and restocking fulfillment areas.
- Supported process improvements that increased efficiency, reduced errors, and strengthened team consistency.
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
Pet Care Associate
2 Years 10 Months- Maintained clean, safe habitats for birds, fish, reptiles, and small animals.
- Monitored animal health, appetite, and behavior, escalating concerns to management.
- Fed and watered pets according to species-specific care requirements.
- Assisted customers with pet selection, care guidance, and product recommendations.
- Sanitized enclosures, equipment, and store areas to support animal welfare standards.
- Restocked pet care supplies, ensuring accurate presentation and availability.
- Supported receiving, acclimation, and rotation of live animals across departments.
- Trained new associates on handling procedures, cleaning protocols, and daily care routines.
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Education
Master of Science - Higher Eduction Administration
- 3.91 GPA
Bachelor of Arts - Psychology
- Dean's List Spring of 2023
Skills
Analytical thinking
Time management
Critical thinking
Written communication
Relationship building
Problem-solving
Training and mentoring
Conflict resolution
Presentations and public speaking
Decision-making
Data interpretation
Compliance requirements
Career planning
Research
Student development
Customer service
Active listening
Client relationship management
Goal setting
Timeline
One Stop Senior Advisor
University of North Florida
03.2026 - 07.2026Read More
One-Stop Advisor Team Lead
University of North Florida
10.2023 - CurrentRead More
One Stop Advisor
University of North Florida
10.2023 - 03.2026Read More
Target Security Specialist
Target
03.2022 - 08.2023Read More
Target Fulfillment Team Member
Target
09.2021 - 03.2022Read More
Pet Care Associate
PetSmart
11.2018 - 09.2021Read More
University of North Florida
Master of Science from Higher Eduction Administration
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University of North Florida
Bachelor of Arts from Psychology
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