Sophia Garcia
40-04 201st,NY
Summary
Offering excellent communication skills and passion for providing great customer service, eager to learn and develop in cafe setting. Brings ability to quickly grasp new concepts and deliver exceptional service. Ready to use and develop multitasking and teamwork skills.
Overview
3
3
years of professional experience
Work History
Barista
Loft Studio Cafe
05.2025 - Current
- Delivered exceptional customer service, enhancing customer satisfaction.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Front Desk Assistant
Janeth's Beauty Spa
05.2024 - Current
- Greeted visitors and customers upon arrival and offered assistance.
- Booking appointments using square
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained clean and organized front desk and reception areas.
Cafe Assistant
La Fe Bakery
06.2023 - 09.2024
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station supplies.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Answered customers' questions, recommended items, and recorded order information.
Office Manager's Assistant
Medi Pedi Spa
10.2023 - 12.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Queens Vocational High School
Long Island City, NY06-2025
Skills
Excellent communication
Fluent in English and Spanish
Proficient in Office Suite
Problem-solving skills
Hospitality services
Customer service
Conflict management
Reliability and punctuality
Warm and friendly
Courteous phone demeanor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Loft Studio Cafe
05.2025 - Current
Front Desk Assistant
Janeth's Beauty Spa
05.2024 - Current
Office Manager's Assistant
Medi Pedi Spa
10.2023 - 12.2023
Cafe Assistant
La Fe Bakery
06.2023 - 09.2024
High School Diploma -
Queens Vocational High School