Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Sophia Georgelas

Palm Coast

Summary

Dynamic customer service professional with a proven track record at Mezzaluna Pizzeria, excelling in cash handling and maintaining cleanliness. Recognized for enhancing customer satisfaction through personalized service and attention to detail, while effectively managing inventory and supporting team goals. Committed to upholding food safety compliance and delivering exceptional dining experiences. Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service, and boost business revenues. Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Counter Person

Mezzaluna Pizzeria At The European Village
Palm Coast
05.2025 - Current
  • Greeted customers warmly and ensured a friendly atmosphere.
  • Took customer orders accurately and efficiently using the POS system.
  • Prepared and served menu items according to established recipes.
  • Maintained cleanliness and organization of the dining area and workstations.
  • Assisted in managing inventory by restocking supplies as needed.
  • Collaborated with kitchen staff to ensure timely service during peak hours.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Supported team members during busy shifts to enhance service flow.
  • Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions, and orders.
  • Followed company policies related to cash handling procedures.
  • Assisted customers in selecting menu items.
  • Offered information regarding sale promotions and new products.
  • Delivered top quality customer service while managing multiple tasks.
  • Processed payments for orders using a cash register.
  • Removed trash from work areas throughout shift.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Adhered to food service sanitation guidelines and standards.
  • Maintained knowledge of current promotional activities and prices.
  • Served drinks such as coffee or soda to customers at the counter.
  • Provided accurate change for customer transactions.
  • Processed order transactions and handled debit and cash operations.
  • Greeted customers and offered immediate assistance to help locate and purchase desired products.
  • Informed customers about daily specials or new menu items available at the counter.
  • Organized the counter area to maintain cleanliness and orderliness.
  • Answered questions from customers regarding ingredients used in certain menu items or preparation techniques used by staff members.
  • Greeted customers and asked what they would like to order.
  • Adhered to health department guidelines while preparing food items.
  • Replenished condiments such as ketchup, mustard, mayonnaise, relish.

Sales Associate

so good jewlery
Saint Augustine
08.2024 - 05.2025
  • Assisted customers with product selection and provided personalized recommendations.
  • Maintained visual merchandising standards and organized displays effectively.
  • Processed transactions accurately using point-of-sale systems.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Collaborated with team members to achieve sales goals and improve service quality.
  • Educated customers about jewelry care and maintenance procedures.
  • Participated in inventory management and stock replenishment activities.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Bagged or packaged purchases and wrapped gifts.

Education

Bachelor of Science - Biology

Flagler College
Saint Augustine, FL
05-2028

Skills

  • Customer service
  • Attention to detail
  • Register balancing
  • Sanitization protocols
  • Goal-oriented mindset
  • Safe food handling
  • Bagging expertise
  • Food service standards
  • Maintaining cleanliness
  • Food preparation
  • Order entry
  • Cash handling
  • Food safety compliance
  • Cleaning and organization
  • Cash register operation
  • Menu memorization

Affiliations

  • reading
  • hiking
  • swimming
  • biking traveling

Certification

  • food handlers certificate

Timeline

Counter Person

Mezzaluna Pizzeria At The European Village
05.2025 - Current

Sales Associate

so good jewlery
08.2024 - 05.2025

Bachelor of Science - Biology

Flagler College

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