Sophia Gill

Summary: Coordinates activities of other food-service employees. Creates an enjoyable dining experience for customers, staff and visitors.

Essential Duties and Responsibilities:

• Provides quality customer service by providing one-on-one attention to detail.
• Oversees and participates in the preparation and service of food and beverage items in accordance with company standards for presentation, sanitation, safety and portion control.
• Ensures timely, efficient meal service; supervises serving of meals.
• Responds to customer complaints in person at the time of the complaint and via email for electronic complaints.
• Trains employees; assigns and coordinates work of employees to promote efficiency and excellence in food and service.
• Determines work procedures, prepares work schedules and expedites work flow.
• Directs and participates in the overall sanitation and safety of the facility and employees in accordance with company standards and government regulations.
• Develops sanitation schedule and ensures food-service employees adhere to the schedule for cleaning of kitchen and dining area and washing of kitchen utensils and equipment.
• Issues written and oral instructions.
• Help select and orient employees; oversees staff training in areas of responsibility.
• Performs other duties as assigned.

• Met with clients to outline desired goals and prepared quotes for overall catering costs.
• Handled catering scheduling, ordered food and planned events.
• Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
• Worked with chefs to plan menus according to client needs and budgets.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Promoted catering packages with most profitable outcomes without sacrificing client desires.
• Hired and trained both permanent and temporary staff members.
• Coordinated with catering staff to deliver food services for special events and functions.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.