Sophia Gomez
Fontana,CA
Summary
I am offering expertise in order taking, money handling and product promotion. I can greet guests with a genuine smile, build rapport and promote an enjoyable dining experience. I can maintain thorough knowledge of ringing a client up to make recommendations or handle any complaints.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Family Owned Business
Fontana, CA
01.2024 - Current
- Loaded and unloaded shipments, ensuring accurate inventory management and organization.
- Maintained cleanliness and safety standards in compliance with company policies.
- Collaborated with team members to streamline processes and improve workflow efficiency.
- Followed detailed instructions for packing, labeling, and shipping items correctly.
- Utilized warehouse management systems to track inventory movements effectively.
- Trained new employees on safety protocols and operational procedures for optimal performance.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Optimized storage space, rearranging items to better utilize available square footage.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
Customer Service Cashier/Shift Lead
Nancy Moran
Rialto, CA
08.2024 - 10.2025
- Greeted customers with excellent customer service
- Learned to properly handle cash transactions and process credit card payments.
- Learned how to resolve an issue without manager assistance. Only called upon help by shift leads when needed.
- Provided a smile on my face with excellent manner and attitude.
- Responded promptly to customer inquiries.
- Checked that all orders were accurate before delivering to customers.
- Informed customers of daily specials and pricing changes.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
Education
Tv Production Computers - Tv Production Computers
San Bernardino Valley College
San Bernardino, CA05.2028
Media And Marketing - Media Arts
Riverside Community College
Riverside, CA05.2028
Associate of Science - Registered Nurse, Radiologist
Riverside Community College
Fontana, CA05-2025
Business And Accounting - Business
Riverside Community College
Riverside 05.2028
Skills
- Reservation Management
- Customer Service knowledge
- Handling Complaints
- Order Taking
- Ringing Up Customers on POS
- Price memorization
- Safety understanding
- Merchandise
- Order Accuracy
- Positive and professional
- Professional Appearance
- Memorization Of Deals/ Prices
- Multi Tasking
- Strong Work Ethic
- Cash Handling
- Supply Restocking
Education and Training
true
Accomplishments
I have experience with Management/ Shiftlead. Key holder for a short period of time, but also taking that accountability and responsibility of knowing I must build rapport and always serve people with good customer service while multitasking and smiling my way through the day!
Affiliations
I have worked with Customer Service for over a year now.
Certification
I have good work references. My general manager, assistant general manager, district manager, teachers, parents, friends, and best of all Vice President of a company’s greta word of mouth for me!
Languages
English
Full Professional
Spanish
Professional Working
Taking care of children, helping my moms business out, running my moms nail page Insta/TikTok!
I love content creating, as well as giving credit where credit is due. I’m fast on computers once I learn the material. I took Tv Prod class so i know all about editing color correcting, audio levels, sound bites, all of the frames of action, overall great work ethic in content creating!!!
Timeline
Customer Service Cashier/Shift Lead
Nancy Moran
08.2024 - 10.2025
Warehouse Worker
Family Owned Business
01.2024 - Current
Tv Production Computers - Tv Production Computers
San Bernardino Valley College
Media And Marketing - Media Arts
Riverside Community College
Associate of Science - Registered Nurse, Radiologist
Riverside Community College
Business And Accounting - Business
Riverside Community College