Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sophia Gonzalez

Charlotte,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at completing cash register transactions and maintaining accurate records of all transactions.

Overview

8
8
years of professional experience

Work History

Seasonal Sales Associate

Lush Fresh Handmade Cosmetics
08.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Chiropractic Assistant /Office Assistant

Pineville Chiropractic Center
04.2019 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Assisted chiropractor during patient exams to implement treatment plans quickly.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
  • Input patient data into computer system using ChiroTouch and checked information for accuracy.
  • Medical translator for Chiropractor and Spanish speaking patients.

Shift Manager/Key Holder

Marble Slab Creamery
08.2015 - 08.2019
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Cashier/Food Runner

Viva Chicken
05.2018 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Charlotte Catholic High School
Charlotte, NC
06.2018

Skills

  • Social Perceptiveness
  • Multitasking Strengths
  • Sales Training
  • Sales Expertise
  • Medical Terminology
  • Examination Scheduling
  • Medical Billing
  • Insurance Billing
  • Telephone Etiquette
  • Customer Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Seasonal Sales Associate

Lush Fresh Handmade Cosmetics
08.2023 - Current

Chiropractic Assistant /Office Assistant

Pineville Chiropractic Center
04.2019 - Current

Cashier/Food Runner

Viva Chicken
05.2018 - 05.2019

Shift Manager/Key Holder

Marble Slab Creamery
08.2015 - 08.2019

High School Diploma -

Charlotte Catholic High School

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Sophia Gonzalez