Summary
Overview
Work History
Education
Skills
Assessments
Languages
Timeline
Generic

Cena Miller

Houston,TX

Summary

Dynamic retail professional with extensive experience at Lush Fresh Handmade Cosmetics, excelling in communication and employee training. Proven track record in enhancing customer satisfaction and driving sales through effective communication and strategic merchandising, and recognized for fostering a positive team environment and exceeding sales goals while maintaining high operational standards.

Overview

5
5
years of professional experience

Work History

Part-Time Floor Lead

Lush Fresh Handmade Cosmetics
10.2024 - Current
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Defined and enforced store procedures in compliance with company policies and procedures.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.

Full-Time Floor Lead

Lush Fresh Handmade Cosmetics
08.2023 - 09.2024
  • Developed and implemented strategies to improve customer service and increase sales.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Developed strong rapport with customers and created positive impression of business.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Part-Time Sales Ambassador

Lush Fresh Handmade Cosmetics
08.2022 - 08.2023
  • Worked with team to achieve sales goals for products.
  • Engaged customers to communicate key product features.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Provided exceptional customer service to drive satisfaction.
  • Increased sales by effectively communicating product benefits.

Cross-Functional Representative

H-E-B
09.2020 - 07.2022
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into database system.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Learned duties for various positions and provided backup at key times.

Education

Bachelor of Arts - General Studies

University of Texas At Austin
Austin, TX
05-2021

High School Diploma -

South Houston High School
Houston, TX
06-2017

Skills

  • Promotions planning
  • Workplace safety
  • Employee training
  • Store operations
  • Merchandise products
  • Complaint handling
  • Retail metrics and goals
  • Sales floor organization
  • Effective communication
  • Exceeding customer expectations
  • Professional demeanor
  • Sales expertise

Assessments

Work Motivation - Proficient

Level of motivation and discipline applied toward work


Attention to Detail - Proficient

Identifying differences in materials, following instructions, and detecting details among distracting information


Medical Receptionist Skills - Proficient

Managing physician schedules and maintaining accurate patient records


Work Style: Reliability - Proficient

Tendency to be reliable, dependable, and act with integrity at work


Retail Customer Service - Proficient

Responding to customer situations in a retail setting

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Part-Time Floor Lead

Lush Fresh Handmade Cosmetics
10.2024 - Current

Full-Time Floor Lead

Lush Fresh Handmade Cosmetics
08.2023 - 09.2024

Part-Time Sales Ambassador

Lush Fresh Handmade Cosmetics
08.2022 - 08.2023

Cross-Functional Representative

H-E-B
09.2020 - 07.2022

Bachelor of Arts - General Studies

University of Texas At Austin

High School Diploma -

South Houston High School

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