Sophia Gouda
Hershey,PA
Summary
Dedicated student with a proven track record in guest service and safety compliance. Skilled in enforcing regulations and fostering a welcoming environment to enhance guest satisfaction.
Overview
2
2
Languages
1
1
Certification
1
1
year of professional experience
Work History
Pool Attendant
The Reserve and Meadows at Hershey Gardens
Hummelstown, PA
05.2025 - Current
- Seasonal Job: May - Sept. annually.
- Maintained cleanliness and safety protocols at pool facilities.
- Assisted guests with inquiries, ensuring a welcoming environment.
- Monitored pool area for compliance with safety regulations.
- Conducted regular inspections of pool equipment and amenities.
- Enforced pool rules to promote guest safety and enjoyment.
- Facilitated communication between guests and management regarding concerns.
- Moved umbrellas and lounge chairs at request of guests.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.
- Boosted guest satisfaction, providing warm welcomes and addressing inquiries with professionalism.
Education
No Degree -
Lower Dauphin High School
HummelstownSkills
- Guest service
- Adaptability in situations
- Decision-making
- Emergency response readiness
- Patience and empathy
- CPR training
- Basic first aid
- Critical thinking
- Teamwork and collaboration
- Rules enforcement
- Work prioritization
- Stress management strategies
Certification
- CPR Training - Fall/Winter 2024
Languages
Arabic
Professional Working
English
Native or Bilingual
Timeline
Pool Attendant
The Reserve and Meadows at Hershey Gardens
05.2025 - Current
No Degree -
Lower Dauphin High School