Sophia Grace
San Antonio
Summary
Motivated worker with exceptional social skills, communication abilities, and customer service background. Dedicated to achieving desired goals and strives to exceed expectations. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Insurance Representative
United States Automobile Association
09.2023 - Current
- Identify, evaluate, and understand member needs and consistently provides complete and accurate advice and solutions, including products and services
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
- Inspected insured property to determine insurance risk, balancing client need against company parameters.
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
Assistant Branch Rental Manager
Enterprise Rent-A-Car
02.2022 - 09.2023
- Responsible for marketing all sizes of existing accounts and maintaining client relationships
- Analyze the financial performance of the branch and develop new business strategies to accomplish branch goals, utilizing Operational Performance Summary report, Per Unit report, and Service Quality Index report to drive the most profitability and growth for the branch
- Handled escalated customer complaints professionally, maintaining a positive reputation for the company while finding solutions that satisfied both parties involved.
- Assisted in staff training to ensure excellent customer service and product knowledge.
REALTOR
Remax Realty
01.2022 - 06.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Promoted sales of properties through open houses, digital campaigns, social media networking, informational flyers and videos, and the Multiple Listing Service
Alumni Intern
Texas A&M International University
03.2021 - 05.2022
- Assisted with the management of the TAMIU Alumni social media accounts (Facebook, Instagram, and Twitter) to include but not limited to digital marketing campaigns that increased alumni engagement on all platforms
- Developed sales and marketing strategies and campaigns for the TAMIU Ring Tradition
- Created the TAMIU Trailblazer Newsletter every month which focused on current campus events, career opportunities, alumni spotlights, and TAMIU news
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Master of Arts - Organizational Leadership
University of Massachusetts Global
San Antonio, Tx08-2025
BBA - Business Administration
Texas A&M International University
Laredo, TX05.2022
Skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Adaptability
- Attention to Detail
- Team-oriented performer
- Time-management
- Leadership
- Goal oriented
- Digital Marketing
- Client needs analysis
- Data entry
- Property insurance
- Auto insurance
- Client account management
Leadership Experience
U.S. Youth Ambassador 08/01/18 - 06/30/19
Department of State, Congress Bundestag Youth Exchange Program (CBYX) | Kempten, Germany
- Learned to adapt and adjust to new environments and solve problems despite language barriers
- Empowered youth ambassadors to take ownership of their personal growth and development, encouraging self-reflection and goal-setting exercises throughout the program.
- Collaborated with local organizations for resource sharing and partnership opportunities.
Licenses
- Auto Insurance
- Home and Casualty Insurance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Professional Working
Timeline
Insurance Representative
United States Automobile Association
09.2023 - Current
Assistant Branch Rental Manager
Enterprise Rent-A-Car
02.2022 - 09.2023
REALTOR
Remax Realty
01.2022 - 06.2022
Alumni Intern
Texas A&M International University
03.2021 - 05.2022
Master of Arts - Organizational Leadership
University of Massachusetts Global
BBA - Business Administration
Texas A&M International University
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