SOPHIA GUNN
Vancouver
Summary
Diligent in providing exceptional customer service, and in high-paced environments. While demonstrating strong multitasking skills, with attention to detail, and effective communication.
Overview
9
9
years of professional experience
Work History
Orthodontic Assistant
Celebrate Dental and Braces
07.2023 - 11.2023
- Worked one on one with patients during their appointments, put braces on patients, assisted the Doctor with procedures and patient updates, problem solved issues with the patient's braces, greeted and made the patient comfortable, guided the patient through their appointment while answering any questions, took photos with the x-ray machine and updated the patient's profile, sterilized tools, stalked tools and equipment, attended trainings, kept area clean and sterilized, and made bracket cards for new appointments
Server/ Bartender
The McCormick Scottsdale
02.2022 - 09.2022
- Greeted guests promptly, fostered good relationships, guided customers to their tables, handled; food/drink, alcohol beverage, and desert orders, paid attention to detail concerning modifications and health allergies, ran food from the kitchen to the customer in a timely manner, checked on the guests needs periodically, waited on large parties/ reservations, stocked needed items for the front and back of the house, opened/closed restaurant, opened/closed restaurant bar and pool bar, tended to pool-side customers for food orders, kept the environment clean and in order, assisted in training new employees, and ensured a positive experience
Optician/ Frame Stylist
Advanced Eye Care Center
11.2020 - 12.2021
- Greeted clients warmly, provided positive/ friendly experience, performed pre-examination eye tests, worked one-on-one with patients on the floor after their appointment, fitted patients in proper eye wear based on results of their exam, provided thorough information on the patient's insurance benefits and went over them, also provided proper measurements for; progressive, bi-focal, and single vision, went over lens options and prices, completed money transactions, read patient's prescription with lensometer, checked in orders and filed away appropriately, notified patients upon arrival of eye-wear, dispensed orders and helped patients with eye-wear adjustments, communicated with labs regarding modifications and an order status, performed insurance claims and insurance verification, learned and used multiple claim websites, promoted new sales, attended optician meetings regarding sales and improvement, met with brand representatives monthly and helped with eye wear purchases, answered phone calls and took patient information and orders, performed clerical work and made appointments, taught one-on-one contact lens trainings, helped assist in training new co-workers, and continuously kept a clean and organized environment
Receptionist
Gunn-Makenzie Law-Firm
10.2014 - 09.2020
- Answered the phone promptly, updated patient information, checked in and waited on guests, scanned files, helped assist the attorney and legal assistant, handled miscellaneous clerical work, maintained the front waiting room and lunch room, ran mail to drop-off, and witnessed for legal signings
Server/ Runner
Cinetopia Mill Plain
12.2017 - 05.2019
- Welcomed and led guests to their table, wrote down food/drink orders, upsold food and alcoholic beverages, handled money and used the cash register, called and confirmed reservations, served private events in the party room, ran food from the kitchen to guests in the theaters, stocked inventory in kitchen, helped prep food in kitchen and made in house sauces, handmade coffee orders, deep cleaned and kept food area up to safety standard, ensured a positive customer experience, opened/ closed stations, cross-trained and helped out in different theater departments, trained new co-workers, and kept up with the fast pace
Concessionist
Cinetopia 23
02.2016 - 10.2017
- Greeted customer and promptly prepared order, kept food and items stocked, deep cleaned and kept the food area up to safety standard, handled money and used the cash register, helped insure food orders made at concessions made it to guest, handmade the coffee orders, ensured a positive experience, opened/ closed concession stations, upsold food items, trained new-coworkers, and kept up with the fast pace environment
Sales Associate
Finish Line
06.2015 - 01.2016
- Welcomed customers, answered customer questions, ensured a good experience, helped in assisting to find the right; size, shoe model, and sport make, rang up items, handled money and used the cash register, stocked inventory, boxed shipment orders, straightened up floor during down time, switched up floor layout, and promoted products and new sales
Education
Associate of Arts - General Studies
Clark College
Vancouver, WA06-2019
Skills
- Data entry
- Teamwork and collaboration
- Appointment scheduling
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Service prioritization
- Sales expertise
- Computer skills
Timeline
Orthodontic Assistant
Celebrate Dental and Braces
07.2023 - 11.2023
Server/ Bartender
The McCormick Scottsdale
02.2022 - 09.2022
Optician/ Frame Stylist
Advanced Eye Care Center
11.2020 - 12.2021
Server/ Runner
Cinetopia Mill Plain
12.2017 - 05.2019
Concessionist
Cinetopia 23
02.2016 - 10.2017
Sales Associate
Finish Line
06.2015 - 01.2016
Receptionist
Gunn-Makenzie Law-Firm
10.2014 - 09.2020
Associate of Arts - General Studies
Clark College
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